Insurance Agent

Aston Carter•Omaha, NE

4d•$25 - $28•Hybrid

About The Position

This role focuses on servicing commercial auto and property insurance policyholders in a growing agency environment, with no sales or commission requirements. You will support existing customers through phone and email, handle a mix of licensed and non-licensed insurance activities, and help ensure policies remain accurate, compliant, and up to date. The position offers strong stability, extensive learning and development opportunities, and a clear pathway for long-term career growth in a structured insurance organization.

Requirements

Active Property & Casualty (P&C) insurance license, preferably with commercial lines experience, or willingness to obtain a P&C license with company support.
Approximately 2 years of work experience in the insurance industry is preferred, particularly in customer service, policy servicing, or related roles.
Experience as a customer service representative (CSR), ideally within an insurance or call center environment.
Strong customer service skills, including the ability to handle a high volume of calls and emails while maintaining a professional and empathetic demeanor.
Ability to manage billing questions, missed payments, renewals, and onboarding of new policies with accuracy and attention to detail.
Strong verbal and written communication skills, with the ability to explain insurance concepts clearly to customers.
Comfort working in a structured call center environment with inbound and outbound calls.
Ability to work effectively in a hybrid environment, balancing in-office collaboration with focused work from a home office.
Demonstrated integrity, intelligence, and initiative in prior roles.
Stable work history, showing commitment and reliability in previous positions.

Nice To Haves

Commercial P&C insurance experience is preferred.
Open to candidates without a current P&C license if they show strong potential and are willing to obtain licensure (with licensing costs covered and no strict timeline currently in place).
Preference for a 4-year degree; candidates with an associate degree, some college coursework, or equivalent experience are also considered.
Strong CSR experience, even without a license, is acceptable for consideration.
Interest in long-term career growth within a structured insurance environment, including the possibility of moving into other departments or roles.
Appreciation for a learning-focused culture, with opportunities for internal development, training, and education support (including graduate-level education for eligible full-time employees).
Ability to thrive in a smaller, fast-growing team and adapt to evolving processes and responsibilities.
Comfort working in a performance-based environment where pay increases and advancement opportunities are tied to results.

Responsibilities

Provide high-quality customer service to existing insurance policyholders, focusing on commercial auto and evolving property coverage products.
Handle inbound and outbound calls in a call center environment, responding to customer questions and resolving issues in a professional and timely manner.
Support billing-related inquiries, including missed payments, payment arrangements, and general billing questions, ensuring policies remain in good standing.
Assist with policy renewals by reviewing coverage, updating information, and coordinating any necessary changes with customers.
Support onboarding of new policies by collecting required information, entering data accurately, and confirming policy details with customers.
Perform a mix of licensed and non-licensed responsibilities, including policy support, administrative workflows, and documentation updates.
Respond to customer emails and written inquiries, providing clear and accurate information and documenting all interactions in the appropriate systems.
Assist with occasional new business inquiries during high-volume periods, ensuring prospective customers receive timely and accurate information (without engaging in sales or cold calling).
Maintain a strong understanding of company insurance products, procedures, and guidelines to ensure accurate policy servicing.
Collaborate with team members in a small, fast-growing team environment to share knowledge, support workload balancing, and contribute to continuous process improvement.
Adhere to all regulatory, compliance, and internal policy requirements while handling customer information and policy transactions.
Demonstrate integrity, intelligence, and initiative in daily work, proactively identifying issues, escalating concerns when appropriate, and following through on commitments.