Insurance Agent (Afternoon Shift)

Independence Pet Group • Ohio, OH

8d • Remote

About The Position

Independence Pet Group is seeking an Insurance Agent–Service Agent to assist customers by providing product and service information, answering questions, and resolving problems and issues in a timely and professional manner. The role is remote and is scheduled from 12:00 p.m. to 8:30 p.m. EST. The position is non-exempt and eligible for overtime.

The agent handles customer and member inquiries, researches account issues, maintains product and policy knowledge, follows applicable federal and state regulations, and contributes to sales and retention efforts. The position requires a Property & Casualty License, which may be obtained within 45 days of hire, and at least two years of relevant customer service, call center, or similar experience. No formal education is required.

Requirements

• Must have and maintain a Property & Casualty License or obtain one within 45 days of hire.
• At least 2 years of relevant experience in customer service, a call center, or a similar field.
• No formal education requirement.

Responsibilities

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Manage incoming contacts about member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Cross-train and assist team members as needed to contribute to overall team effectiveness.
• Maintain product knowledge and awareness of customer service and/or store policies.
• Understand and comply with federal and state regulations.
• Participate in solution innovation, sales, and retention efforts with current and new clients.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance
• Basic life insurance at no cost to the employee
• Company-paid short-term and long-term disability
• 12 weeks of 100% paid parental leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal paid time off
• Paid holidays and a company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet-friendly office environment
• Commuter benefits
• Group pet insurance
• On-the-job training and skills development
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed