Insurance Agent Trainee
About The Position
TTEC is hiring an Insurance Agent Trainee in Charlotte, North Carolina, offering a pathway to a full-time career as a Licensed Property & Casualty Insurance Agent. The company pays trainees to study and train for the state-required licensing exam, covers licensing fees, and provides yearly license renewal and continuing education credits. During training, the base wage is $18 per hour. After licensing, the base pay is $21.50 per hour, with performance-based bonus opportunities. Once licensed, the agent responds to incoming customer communications, researches and resolves customer issues, and upsells products or services to existing customers as needed. The role includes individualized coaching, webcam-enabled engagement, and access to free courses for career development. The position reports to a Team Lead.
Requirements
- At least 6 months of customer service or sales experience.
- High school diploma or equivalent.
- Aptitude, self-discipline, and tenacity to learn and pass the state licensing exam.
- Access to a personal desktop or laptop with reliable internet for the self-study portion of the licensing program.
- Integrity in following guidelines for maintaining client privacy.
- Strong customer service orientation.
- Strong computer navigation skills and experience.
Responsibilities
- Answer incoming communications from customers.
- Conduct research to resolve customer issues.
- Upsell products or services to existing customers as needed.
- Study and prepare for the state-required licensing exam.
- Contribute to customer experience and overall team success.
Benefits
- Company-paid licensing course and state licensing exam fees.
- Yearly renewal of license provided by TTEC as the employer.
- Continuing education credits covered by the company.
- Performance-based bonus opportunities after licensing.
- Benefits package that may include PTO, tuition reimbursement, and health and wellness incentives.
- Free courses to support career growth.
- Individualized engagement, coaching, and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
