Insurance Agent (Commercial Lines)

Korhorn Financial Group Inc•Bremen, IN

114d•Onsite

About The Position

This position aims to fulfill KFG’s mission by providing timely, considerate, and professional service for personal and commercial lines insurance clients. The role focuses on building trust with clients and team members, and adding referable value to KFG's client relationships. The responsibilities include servicing existing policies, working on client retention through remarketing, handling claims inquiries, and supporting new business development for commercial insurance clients.

Requirements

Significant computer and software training or experience (i.e. Microsoft Office, AMS or Applied Agency Management systems, EZLynx or other comparative rater software)
Must have a desire to pursue professional development, additional licenses and/or designations
Ability to manage up to $3,000,000 commercial premium volume book of business
Must be a team player and able to collaborate with insurance and other department team members
Comfortable interacting with clients via telephone, email, text, video conferencing or face-to-face
Must be coachable, goal-oriented, grasp concepts quickly, able to work in a fast-paced environment, embrace change and have a strong desire to learn and grow in the insurance industry
Property & Casualty license is required, or able to obtain
3+ years commercial insurance experience
High School diploma or GED equivalent

Nice To Haves

Bachelor’s degree from an accredited college or university, preferred
Two to three years insurance service experience, preferred
CIC designation, preferred

Responsibilities

Answers policy change questions, quotes potential changes for customers and processes changes, ensuring accurate processing by companies.
Answers coverage-related questions for clients.
Provides coverage documentation for clients, banks, or other lenders as needed.
Handles advanced billing questions.
Performs policy reviews to ensure no material changes have taken place impacting agency coverage recommendations.
Reviews upcoming client renewals based upon renewal guidelines to target potential clients for remarketing.
Gathers information to remarket targeted clients and works to determine if an alternate carrier is a more appropriate fit.
Quotes and issues rewritten policies, cancels prior coverage, and ensures accurate processing of related items with the carrier.
Reviews, processes, and indexes all forms, documents, and photos required to comply with carrier requirements for audit purposes.
Achieves a client retention goal of 92%.
Accepts claim inquiries from clients and advises clients based upon pertinent information such as other parties involved, injuries sustained, damage incurred, and deductibles.
Informs clients of potential related claim surcharges.
Files and documents claims with carriers and in the agency management system.
Communicates with company adjusters and third parties (body shops, etc.) as needed, acting as a liaison in the event of poor communication between client and adjuster.
In the event of an emergency, offers additional assistance such as scheduling disaster restoration services or other mitigation to minimize potential loss.
Serves as the initial point of contact for prospective commercial insurance clients.
Assists in gathering data/scheduling Needs Analysis calls for commercial producers.
Assists producers in marketing risks by preparing and sending Accord Applications and/or entering proposals onto sites of various insurance carriers.
Works together with producers to create professional insurance proposals for client delivery.
Provides general administrative/client support for commercial producers.
Performs other duties as required.