Instructor - Customer Service Program
About The Position
The Customer Service Program Instructor teaches the Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career courses. The instructor plans and delivers approved curriculum, prepares lesson plans, lectures, and facilitates project-based learning on hospitality industry topics. The role also supports students’ learning, evaluates and monitors progress, maintains records for reporting satisfactory academic progress (SAP) to the campus dean, and provides academic advising and support. The instructor attends quarterly in-service meetings, participates in professional development outside of CSI, organizes and leads at least one student field trip per quarter, and contributes to program improvement. The position teaches up to 27.5 hours per week. The work takes place in normal office working conditions, with a usually moderate noise level. The role regularly requires standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, and talking and hearing. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Requirements
- Bachelor’s degree or higher, with a major or field of study in Customer Service or a related field.
- If the degree is not in a related field, at least two years of related work experience or evidence of specialized training or competency related to the field and industry.
Responsibilities
- Plan and deliver the approved curriculum for the listed Customer Service Specialist program courses.
- Teach up to 27.5 hours per week.
- Prepare lesson plans.
- Deliver lectures and facilitate project-based learning on hospitality industry topics.
- Assist students in the learning process.
- Evaluate and monitor student progress.
- Maintain records necessary to report satisfactory academic progress (SAP) to the campus dean.
- Attend quarterly instructor in-service meetings.
- Attend professional development activities outside of CSI to stay current with teaching practices.
- Organize and lead student field trips at least once per quarter.
- Contribute actively to program improvement.
- Provide academic advising and support to students.
Benefits
- Paid Time Off
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What This Job Offers
Job Type
Full-time
