Instructor - Customer Service Program

Computer Systems Institute•Chicago, IL

About The Position

The Customer Service Program Instructor teaches courses in Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career. The instructor plans and delivers approved curriculum, teaches up to 27.5 hours per week, and supports students’ learning, progress, and academic development. The role also contributes to program improvement and keeps records needed to report satisfactory academic progress to the campus dean.

Requirements

Bachelor’s degree or higher.
Degree major or field of study in Customer Service or a related field; if the degree is not in a related field, at least two years of related work experience or evidence of specialized training or competency related to the field and industry is required.
Ability to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk, and hear.
Vision abilities including close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Plan and deliver approved curriculum.
Teach up to 27.5 hours per week.
Prepare lesson plans.
Deliver lectures and facilitate project-based learning on hospitality industry topics.
Assist students in the learning process.
Evaluate and monitor student progress.
Maintain records to report satisfactory academic progress to the campus dean.
Attend quarterly instructor in-service meetings.
Attend professional development activities outside of CSI to stay current with teaching developments.
Organize and lead at least one student field trip per quarter.
Contribute to program improvement.
Provide academic advising and support to students.