Instructional Technologist

University of San Francisco

10d•$80,000 - $90,000

About The Position

The Instructional Technologist provides faculty and staff with training and support on USF’s teaching and learning technologies. The position develops training materials and media for self-paced learning, leads small-group and individual workshops over Zoom and in person, and contributes to multimedia, accessibility, and AI-related initiatives. The role works with guidance from senior DLI staff. Platform administration is handled by other DLI and IT staff; the Instructional Technologist works with those administrators to relay faculty needs and usage trends and to support technologies that are pedagogically sound, accessible, and well used.

Requirements

Bachelor’s degree in educational or instructional technology, instructional design, or a related field, or an equivalent combination of education and experience.
At least two years of experience in training or support in educational technology, multimedia, or communication technologies.
Experience training or supporting others in video and audio tools, such as lecture capture and web conferencing platforms.
Working familiarity with a learning management system (Canvas preferred), sufficient to integrate and share media in course sites.
Working knowledge of digital accessibility standards (WCAG) and captioning workflows.
Ability to work successfully with faculty and staff at all levels of technical proficiency.
Experience developing training documentation, tutorials, and job aids.
Proficiency in Microsoft Office, Google Workspace, and other productivity applications.
Customer-focused approach and proven technical problem-solving ability.
Excellent verbal, written, interpersonal communication, and presentation skills.

Nice To Haves

Higher education experience.
Master’s degree in educational or instructional technology, instructional design, or a related field.
Experience with Panopto, Gradescope, Poll Everywhere, Turnitin, Respondus, or Simple Syllabus.
Familiarity with generative AI tools in teaching and learning and with academic integrity considerations.
Knowledge of adult learning theory, Universal Design for Learning, copyright, and fair use.
Experience with administrative systems in higher education.

Responsibilities

Lead synchronous Zoom-hosted and in-person small-group and one-on-one workshops on teaching and learning technologies and multimedia tools.
Develop self-paced training materials, tutorials, job aids, and media for faculty and staff at all levels of technical proficiency.
Apply adult learning and instructional design principles when designing and delivering training.
Advise faculty on instructional technology best practices and help them identify tools that fit their teaching goals.
Provide training and consultation on DLI-supported technologies, including Panopto, Zoom, Simple Syllabus, Poll Everywhere, Gradescope, Turnitin, and Respondus (LockDown Browser and Monitor).
Provide Panopto training and faculty support, including guidance on planning video projects and answering recording and media questions.
Train and support faculty and staff in using video and audio for teaching and learning, including recording with Panopto and Zoom.
Train and support faculty using Poll Everywhere, including developing polls and surveys and presenting them in classrooms and meetings.
Refer requests for professional media production to the appropriate DLI or campus media team.
Apply digital accessibility standards (WCAG 2.2 AA, or the standard adopted by USF) in training, documentation, and media, including captioning and transcript workflows and accessible slides and video.
Support faculty in remediating course content and media, and apply Universal Design for Learning principles in guidance on media.
Train and support users of Turnitin and Respondus, addressing academic integrity, responsible interpretation of similarity and AI-writing indicators, and student privacy and accessibility implications.
Provide training and support for Everway, an accessibility platform supporting student learning and success.
Advise faculty on copyright, fair use, and appropriate use of digital media in online environments; refer complex questions to appropriate university offices.
Contribute to AI Certification program workshops and develop materials on effective and ethical generative AI use in teaching and learning, including academic integrity and privacy.
Provide training and support for Gradescope, an AI-supported platform for assessment administration and digital grading.
Research emerging instructional technologies, including AI-enabled tools, and participate in pilots and evaluations led by senior DLI staff.
Provide training and support for Simple Syllabus, including supporting development and design of program and school/college syllabus templates and a standard format and distribution process for course syllabi and university policies.
Participate in measuring the effectiveness of in-person and online training and support and make improvements as needed.
Prepare monthly reports of training attendance and usage metrics.
Work with platform administrators to relay faculty needs, common questions, and usage trends.
Collaborate with DLI colleagues on the design and development of faculty and staff technology-supported projects.
Contribute articles to the monthly DLI electronic newsletter.
Attend monthly DLI meetings and comply with departmental procedures and policies, including use of collaboration and communication tools such as email, phone, and Google Workspace.
Perform other duties as assigned in DLI.