Instructional Designer - Hybrid (Overland Park, KS)

OneDigital • Overland Park, KS

6d • Hybrid

About The Position

The Instructional Designer enables Financial Services teams to adopt new processes, technology, offerings, and ways of working. Working with subject matter experts, the change management team, and business stakeholders, the role translates complex business information into clear, practical knowledge and learning experiences.

The position owns the learning-content lifecycle, including gathering information, creating and maintaining knowledge resources, designing new-hire training in e-learning and live formats, and using feedback and data to keep materials current and effective. It develops and organizes resources in the Knowledge Hub, creates and maintains e-learning in the learning platform, and designs and facilitates virtual and in-person learning. As part of the team, the role facilitates quarterly new-hire cohorts that culminate in an in-person learning experience.

Requirements

• Experience applying instructional design and adult learning principles to create clear, engaging, practical learning experiences.
• Ability to interview SMEs, synthesize complex information, and translate it into learner-centered knowledge articles, e-learning, job aids, and live training materials.
• Comfort designing and facilitating live virtual and in-person learning experiences for diverse audiences.
• Strong writing, editing, storytelling, and visual communication skills.
• Organization and project-management skills to manage multiple SMEs, content-review cycles, timelines, and competing priorities.
• Analytical and improvement-oriented approach, with ability to use feedback and learning data to strengthen content and learner outcomes.
• Collaborative, proactive communication, curiosity, and learning agility to build financial services knowledge quickly.
• 3–5 years of experience in instructional design, e-learning development, corporate learning and development, knowledge management, or a related role.
• Experience using e-learning authoring tools and an LMS or e-learning platform.
• Experience managing learner assignments, groups, completion records, and reporting is required.

Nice To Haves

• Bachelor’s degree preferred; equivalent relevant experience in instructional design, learning and development, organizational development, communications, knowledge management, or a related field will be considered.
• Experience supporting change-management, technology-adoption, process-improvement, or operational-readiness initiatives.
• Experience with Absorb and Articulate.
• Experience in financial services, such as institutional retirement, individual wealth management, banking, or insurance.

Responsibilities

• Partner with the change management team and business stakeholders to clarify the audience, impact, desired behaviors, and learning needs when processes, technology, offerings, or ways of working change.
• Lead structured SME interviews and recorded discovery sessions to capture processes, user workflows, dependencies, common questions, and learner value propositions.
• Recommend an appropriate knowledge and learning approach, such as knowledge articles, job aids, e-learning, live virtual or in-person sessions, or blended solutions.
• Create and maintain accurate, learner-friendly knowledge articles and supporting resources from SME interviews, recordings, source materials, and approved business documentation.
• Organize Knowledge Hub content with consistent structure, naming conventions, links, and version control.
• Manage content-review cycles with business owners, track required updates, and keep related resources aligned as information changes.
• Design and develop new-hire learning materials that bring relevant knowledge together into a clear, holistic learning experience.
• Create e-learning courses and supporting materials, including learning objectives, storyboards, scenarios, knowledge checks, assessments, and participant resources, using an e-learning authoring tool.
• Publish and maintain e-learning in the LMS or e-learning platform; manage learner assignments, groups, completion records, reporting, and learner support, partnering with the platform administrator on system needs.
• Design and facilitate live virtual and in-person learning that helps new hires understand, practice, and apply essential Financial Services knowledge.
• Facilitate quarterly new-hire cohorts as part of the team, culminating in an in-person learning experience.
• Use learner-centered methods such as scenarios, practice exercises, group problem-solving, simulations, and discussion.
• Use LMS data, assessment results, learner feedback, and live-session observations to evaluate learning quality, engagement, comprehension, and application.
• Maintain a content inventory, review schedule, and update tracker for knowledge resources and training materials.
• Coordinate updates across the knowledge library, e-learning, and live training materials when processes, policies, systems, or offerings change.

Benefits

• Eligible employees are offered health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses per company policy.
• Employee perks and discounts may be available.
• Some roles are eligible for variable compensation, commission, and/or an annual bonus based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level