Instructional Designer - Hybrid (Overland Park, KS)

OneDigital • Overland Park, KS

8d • Hybrid

About The Position

The Instructional Designer enables Financial Services teams to adopt new processes, technology, offerings, and ways of working. In partnership with subject matter experts, the change management team, and business stakeholders, the role translates complex business information into clear, practical knowledge and learning experiences.

The position owns the learning-content lifecycle, including gathering information, developing and maintaining knowledge resources, designing new-hire training in e-learning and live formats, and using feedback and data to keep materials current and effective. It designs and facilitates virtual and in-person learning, supports quarterly new-hire cohorts culminating in an in-person experience, and maintains learning content across knowledge resources, e-learning, and live training as business information changes.

The role is based in a hybrid work setting in Overland Park, Kansas. A bachelor's degree is preferred, though equivalent relevant experience may be considered. The position requires 3–5 years of relevant experience and experience with an e-learning authoring tool and an LMS or e-learning platform, including learner assignments, groups, completion records, and reporting.

Requirements

• Experience applying instructional design and adult learning principles to create clear, engaging, and practical learning experiences.
• Ability to interview subject matter experts, synthesize complex information, and translate it into learner-centered knowledge articles, e-learning, job aids, and live training materials.
• Comfort designing and facilitating live virtual and in-person learning experiences for diverse audiences.
• Strong writing, editing, storytelling, and visual communication skills.
• Organized project management ability to handle multiple subject matter experts, content-review cycles, timelines, and competing priorities.
• Analytical and improvement-oriented approach, including the ability to use feedback and learning data to strengthen content and learner outcomes.
• Collaborative, proactive communication skills, curiosity, and learning agility to build financial services knowledge quickly.
• Bachelor’s degree preferred; equivalent relevant experience in instructional design, learning and development, organizational development, communications, knowledge management, or a related field will be considered.
• 3–5 years of experience in instructional design, e-learning development, corporate learning and development, knowledge management, or a related role.
• Experience using e-learning authoring tools and an LMS or e-learning platform; experience managing learner assignments, groups, completion records, and reporting is required.

Nice To Haves

• Experience supporting change-management, technology-adoption, process-improvement, or operational-readiness initiatives.
• Experience with Absorb and Articulate.
• Experience in financial services, such as institutional retirement, individual wealth management, banking, or insurance; preferred but not required.

Responsibilities

• Partner with change management teams and business stakeholders to clarify the audience, impact, desired behaviors, and learning needs when new processes, technology, offerings, or ways of working are introduced.
• Conduct structured SME interviews and recorded discovery sessions to capture processes, workflows, dependencies, common questions, and learner value propositions.
• Recommend suitable knowledge and learning approaches, including knowledge articles, job aids, e-learning, live virtual or in-person sessions, and blended solutions.
• Create and maintain accurate, learner-friendly knowledge articles and supporting resources from interviews, recordings, source materials, and approved business documentation.
• Organize content in the Knowledge Hub using consistent structures, naming conventions, links, and version control.
• Manage content-review cycles with business owners, track required updates, and keep related resources aligned when information changes.
• Design and develop new-hire learning materials that bring relevant knowledge together in a clear, holistic learning experience.
• Create e-learning courses and supporting materials, including learning objectives, storyboards, scenarios, knowledge checks, assessments, and participant resources.
• Publish and maintain e-learning in the LMS or e-learning platform; manage assignments, learner groups, completion records, reporting, and learner support while partnering with the platform administrator on system needs.
• Design and facilitate live virtual and in-person learning to help new hires understand, practice, and apply essential Financial Services knowledge.
• Facilitate quarterly new-hire cohorts as part of the team, including their culminating in-person learning experience.
• Use learner-centered methods such as scenarios, practice exercises, group problem-solving, simulations, and discussion.
• Evaluate learning quality, engagement, comprehension, and application using LMS data, assessment results, learner feedback, and live-session observations.
• Maintain a content inventory, review schedule, and update tracker for knowledge resources and training materials.
• Coordinate updates across the knowledge library, e-learning, and live training materials when processes, policies, systems, or offerings change.

Benefits

• Eligible employees are offered health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses according to company policy.
• Employee perks and discounts.
• Some roles may be eligible for variable compensation, commission, and/or an annual bonus based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level