Instructional Designer & System Documentation Specialist

MedPro Group

6d•$60,000 - $90,000•Remote

About The Position

This role operates within our Organizational Change Management (OCM) team to assist in the implementation of change management methods, tools and frameworks related to Operations/IT initiatives. This role includes the development of system documentation to drive faster adoption and greater proficiency in system changes or processes. This role supports and guides end-users through the change process to support all levels of impacted employees.

Requirements

3-5 years Instructional Designer and system documentation experience.
Current knowledge of effective learning and development methods.
Familiarity with e-learning platforms and practices.
Bachelor’s degree or equivalent experience, ideally in Instructional Design or Education.
Demonstrated experience in communications content creation, editing, and delivery across multiple platforms.
Superior written and verbal communication skills with proven ability to adapt to diverse audiences.
Accomplished facilitator/communicator with an ability to quickly build rapport.
Superior organizational skills to ensure timely execution of the identified priorities.
Must be a team player and able to work collaboratively with and through others.
Flexible and adaptable; able to work in ambiguous situations with a balanced approach.

Nice To Haves

Training delivery experience preferred.
Ability and willingness to travel to company locations on a periodic basis as business needs require.
Prosci or similar change management certification preferred.
SharePoint/M365 document management experience preferred.

Responsibilities

Responsible for design and delivery of system documentation content in a variety of formats including instructor led (virtual and in person), train the trainer, e-learning and/or workshops.
Responsible for design and development of online system documentation training and supports using media elements, such as Camtasia, WellSaid, or Articulate Rise & Storyline.
Create instructional guides, checklists, visual aids, instructional videos, and on-demand learning experiences for task specific, system-specific performance.
Coordinate with leaders to create a backlog of system documentation to be developed and approved, and to report on the development progress and any potential issues, roadblocks, dependencies or risks identified.
Maintain an inventory of SOPs and support materials, ensuring that such materials are housed in a manner that meets the organization's knowledge management and system documentation storage objectives.
Manage relationship with Learning & Development team to ensure documentation consistency and alignment with corporate standards where appropriate.
Work closely with LMS administrator to ensure effective delivery/availability of content contemplating end user needs and platform constraints.
Support the development of effective communication strategies and approaches, including the ability to prepare content and write messages to stakeholders, including technical and business staff.
Manage assigned communications preparation, approval and delivery, which will vary based on content of message and affected stakeholders.
Manage user feedback from communications previously sent to stakeholders. Includes gathering and sorting feedback, answering questions and clarifying information regarding a specific subject area, and enlisting the support of Program Owners and Subject Matter Experts on various topics involving technical or business topics.
Lead and/or assist in the organization and planning of events, trainings, product demonstrations or meetings regarding a key topic or focus area. This includes the event management activities such as reserving rooms, scheduling sessions, and/or providing infrastructure to support the event (e.g., presentation material, registration, etc.)
Execute all responsibilities with consistently effective communication skills (oral and written), including approval and delivery which will vary based on message and affected stakeholders.
Facilitate other OCM initiatives as needed.