Instructional Designer

Redwood Software•Ontario, Canada, ON

About The Position

As an Instructional Designer at Redwood, you'll play a critical role in translating complex technical content into structured, engaging learning experiences for customers and internal teams. Working closely with a Senior Instructional Designer, Content Developers, and subject matter experts (SMEs), you'll support the full development lifecycle for training programs across Redwood's automation and file transfer platforms. You're highly organized, detail-oriented, and fluent in using AI tools to accelerate and elevate your work. This role directly contributes to customer onboarding, product adoption, and overall learning effectiveness.

Requirements

3-5 years of experience in instructional design, learning experience design or a related field
Experience working with eLearning authoring tools (e.g., Articulate Rise, Storyline, Camtasia)
Strong ability to structure and organize complex information into clear, learner-friendly content
Experience creating storyboards and instructional design documentation
Hands-on experience using AI tools professionally to support content creation, research, or productivity workflows
Strong organizational and project coordination skills
Excellent written and verbal communication skills
Experience working with subject matter experts and cross-functional teams
Familiarity with adult learning principles and instructional design methodologies

Nice To Haves

Experience designing training for SaaS, enterprise software or technical products is preferred
Familiarity with LMS platforms and SCORM-based content delivery is preferred
Experience working within structured content development workflows (e.g., Jira-based project tracking) is preferred
Exposure to action mapping or performance-based learning design is preferred
Familiarity with learning analytics and assessment design best practices is preferred

Responsibilities

Own the instructional design lifecycle from needs analysis through development and evaluation, applying frameworks such as ADDIE, SAM, and Bloom's Taxonomy
Translate SME content and learning objectives into multi-modal learning components - including self-paced eLearning, interactive simulations, scenario-based exercises, hands-on labs, video, and supporting documentation
Structure content into clear, modular lessons with knowledge checks and assessments that include targeted, actionable feedback
Use AI tools and prompting to transform reference materials into structured learning assets, identify content gaps, and iteratively refine outputs into accurate, instructionally sound deliverables
Lead action mapping exercises to align learning content with business goals and performance outcomes, then translate those into detailed storyboards that define instructional flow, interactivity, and asset requirements
Leverage AI tools to accelerate storyboard drafting, generate scenario variations, and prototype interactive learning flows
Partner with Content Developers to align on design intent and support development in Articulate Rise, Storyline, Camtasia, and Review 360
Iterate on storyboards and lesson structures based on feedback from SMEs, Product teams, and stakeholders
Coordinate with subject matter experts to gather content, validate accuracy, and maintain scope alignment
Communicate timelines, expectations, and deliverables to SMEs; provide guidance on content structure, best practices, and templates
Use AI tools to synthesize and structure raw SME input - such as call recordings, documentation, or rough notes - into draft lesson content ready for review
Work within established workflows across Jira, Google Drive, and authoring tools; maintain adherence to team standards, naming conventions, and file structures
Perform routine LMS administration within Redwood University to support content organization, updates, and system accuracy
Facilitate review cycles using Articulate Review 360; track, document, and resolve feedback from SMEs, Product, and stakeholders
Ensure content meets quality, accuracy, and usability standards prior to release
Maintain and update existing learning content in response to product changes, learner feedback, and post-project reviews