Instructional Designer

Fundbox•,

About The Position

At Fundbox, we are dedicated to supporting small businesses through fast and incredibly intuitive access to working capital. With our embedded technology solutions, we’ve cultivated deep partnerships with industry-leading software to give small businesses financial agility and peace of mind. We need outstanding people to help us achieve our goals. This role is responsible for designing, developing, and maintaining engaging, impactful training content for our phenomenal Customer Facing (CX) organization. You'll partner with CX Leadership, the CX Trainer, and other stakeholders to keep the training curriculum relevant and accurate, incorporating feedback and performance data as the program evolves. You'll also help shape how our team uses AI tools to design and produce learning content more quickly and effectively, without sacrificing quality or instructional rigor.

Requirements

2+ years of experience in a role similar to an instructional designer, with outcomes in digital media production, instructional materials, course design, curriculum design, and/or eLearning
Experience with Learning Management Systems and proficiency with standard e-learning tools such as Articulate Storyline 360 and Adobe Creative Cloud
Deep knowledge of instructional design standards and learning principles
Excellent writing skills and a creative approach to design
Strong attention to detail, including editing and proofreading
Hands-on experience using generative AI platforms (e.g., ChatGPT, Claude, Gemini, or similar) to draft scripts, build outlines, generate assessments, and rapidly create functional prototypes, along with the judgment to critically evaluate, fact-check, and refine AI-generated output
Comfort adapting workflows as AI and learning tools evolve, with a mindset of continuous experimentation and learning
Ability to match effective learning methodologies to specific training needs
Basic understanding of learning analytics/metrics and how to use data to inform design decisions
Excellent interpersonal skills
Ability to adapt style and creative direction based on team feedback
An innovative, creative self-starter who takes initiative and owns end-to-end deliverables in a fast-paced environment with shifting requirements
Ability to reprioritize based on business needs and manage multiple concurrent projects
Draft scripts, storyboards, and course outlines from raw source material (PRDs, meeting notes, SME interviews) using tools like ChatGPT, Claude, or Gemini
Rapidly prototype course concepts and interactive elements to test structure and flow with stakeholders before full production
Generate first-pass assessment questions, knowledge checks, and scenario-based practice exercises, then validate them for accuracy and alignment with learning objectives
Summarize dense source documents (PRDs, UX flows, policy docs) into digestible learner-facing content
Use AI-assisted voiceover, video, avatar, or image-generation tools to speed up multimedia production, where available
Write and refine prompts iteratively to get consistent, higher-quality output (basic prompt engineering)
Apply strong editorial judgment to fact-check, edit, and refine all AI-generated output — AI drafts the starting point, but final accuracy, tone, and instructional soundness are the designer's responsibility
Pilot and evaluate new AI or learning-technology tools as they emerge, and recommend adoption where they improve speed, quality, or learner experience

Nice To Haves

Mastery of foundational frameworks like the ADDIE Model, SAM, and/or other adult learning theories
Experience with Salesforce, Guru, Jira, and Confluence
Experience with AI-assisted video, audio, or avatar-generation tools (e.g., Synthesia, ElevenLabs, HeyGen) or AI-enhanced authoring tools
Basic prompt engineering skills for consistently generating high-quality AI outputs
Experience with project management tools for tracking L&D deliverables
Experience in lending/banking

Responsibilities

Define learning objectives based on requirements, using sound instructional design expertise
Develop new learning curriculum and courseware using blended learning solutions
Collaborate with cross-functional teams, the CX Trainer, and CX Leadership to determine and build appropriate training solutions, materials, and media
Support a variety of L&D programs, including new hire onboarding and ad-hoc training materials as needed for various departments
In collaboration with the CX Trainer, maintain the Learning Management System and content system
Evaluate curricula and stay current on teaching best practices to ensure an optimal learner experience
Attend and/or observe training sessions to reinforce adoption of best practices and identify areas for improvement
Build a strong foundation of product and process knowledge by reviewing key materials—such as PRDs, Figma designs, and UX flows to guide the creation of highly relevant, accurate, and impactful content for our users
Use generative AI tools throughout the design process (drafting scripts and outlines, prototyping, generating assessment questions, producing voiceover/video assets) while applying strong editorial judgment to fact-check, edit, and align AI-assisted output with brand voice and instructional standards
Evaluate new AI and learning technology tools as they emerge, recommending ones that could improve content quality, production speed, or learner experience
Ensure content is accessible and inclusive, following accessibility standards (e.g., WCAG/508) where applicable
Stay current on emerging trends and technologies in learning solutions development and instructional design
Maintain core assets to ensure they stay up to date