Installation Support Coordinator

iM Branded•Troy, MI

13d

About The Position

The Installation Support Coordinator provides administrative and logistical support to iMBranded’s installation team, working at the direction of the Installation Manager. The role helps ensure project installations are scheduled, staffed, equipped, and documented so customers receive a strong experience through the final phase of each project. It coordinates installation schedules, site surveys, travel and lodging for installers, and onboarding and compliance for third-party installation companies. The coordinator works with Project Management, Installation Readiness, Production, Accounting, and other functional areas to track installation hours, documentation, and issues, supporting on-time and on-budget installations while maintaining accurate installation data. The role also manages hotel arrangements for trips of three or more consecutive nights, including identifying suitable options near project sites, comparing rates and hotel quality, coordinating reservations, and ensuring compliance with company travel standards for cost, location, and safety. The position is primarily office-based, with regular interaction with warehouse, production, and installation teams, in a fast-paced, deadline-driven environment where schedules may change quickly.

Requirements

High school diploma or equivalent.
At least 2 years of experience in project coordination, scheduling, logistics, field service support, or administrative support, or equivalent experience.
Demonstrated ability to work autonomously and collaboratively in a fast-paced environment while maintaining strong attention to detail.
Proficiency with Microsoft Office, particularly Outlook and Excel.
Excellent attention to detail and organizational skills.
Ability to prioritize, multitask, and meet tight deadlines while managing multiple installations.
Strong written and verbal communication skills for working with installers, third-party installation companies, vendors, and internal teams.
Creative thinking and problem-solving ability when schedules, travel, or site conditions change.
Negotiation skills, particularly for lodging rates and third-party installation agreements.
Comfort working with numbers to track hours, budgets, and expense reports.
Ability to learn scheduling and ERP systems quickly.
Ability to work autonomously and as part of a team in a fast-paced environment.
Sound judgment in deciding when to resolve issues directly and when to escalate them.
Ability to sit for prolonged periods and work on a computer.
Frequent use of phone, email, and computer to communicate with installers and vendors.
Occasional walking, standing, and moving through office, warehouse, and production areas.
Occasional lifting and carrying of installation tools, equipment, or materials weighing up to 25 pounds.

Nice To Haves

Experience supporting installation, construction, field service, or facilities teams.
Experience in graphics, millwork, fixtures, or the retail automotive industry.
Experience with Innergy, QuickBooks, Connecteam, or similar ERP and scheduling software.
Experience booking business travel and negotiating lodging rates.
Associate’s or Bachelor’s degree in business, construction management, or a related field.

Responsibilities

Schedule project installations at the direction of the Installation Manager and coordinate installation details with installers.
Schedule project site surveys as requested by Project Managers.
Enter scheduling data into QuickBooks, Connecteam, or similar software as directed by the Installation Manager.
Record, track, and analyze actual project installation hours in real time to support budget adherence.
Assist with short-term travel logistics of less than three days for installation personnel.
Assist with documentation and reporting for third-party installation companies to support compliance with company requirements.
Assist with negotiations and onboarding for third-party installation companies.
Monitor installation workflows and report whether installations are completed on time.
Identify installation trends or issues and recommend corrective actions as needed.
Maintain accurate data for iMBranded installers and third-party installation companies.
Respond to installer issues or escalate them as needed.
Document and retain standard operating procedures for the installation team.
Ensure installers receive the equipment and tools needed for project installations.
Enter installation data into Innergy ERP software.
Ensure installers receive accurate and complete installation documents, reviewing them with the Installation Readiness Specialist.
Align Punch List (PL), Onsite Material Request (OMR), and Incorrect, Missing and Damaged (IMD) items with project installation schedules.
Maintain a list of active iMBranded installation team personnel.
Report to the Installation Manager for assignments and responsibilities.
Review expense reports for compliance with company policies and alert the Installation Manager to installer non-compliance.
Manage lodging accommodations for installation team members on trips of three or more consecutive nights.
Gather project location and travel details and identify suitable hotel options near job sites within budget requirements.
Compare lodging rates, assess hotel quality, and coordinate with hospitality brands to secure overall value.
Review hotel proximity, convenience, security, cleanliness, comfort, parking accessibility, and business value.
Provide hotel details, itineraries, and confirmations to installers as required.
Ensure lodging reservations comply with company travel standards for cost, location, and safety.
Perform other duties as assigned to support the installation team.