Installation Supervisor

iM Branded•Troy, MI

About The Position

The Installation Supervisor reports to the Director of Field Operations and leads the planning, coordination, and execution of installation activities for iMBranded projects. The role directly supervises internal installers and manages third-party installation companies, while overseeing scheduling, logistics, travel, and documentation to ensure installations are staffed, equipped, and on track. Working with Project Management, Installation Readiness, Production, Quality Control, Accounting, and other teams, the supervisor helps ensure projects are completed on time, within budget, and to client specifications. The role is the primary contact for installation-related client issues and escalations and drives continuous improvement across the installation department. The position includes team leadership and performance management; installation scheduling and resource planning; project execution and client support; third-party partner management; installation department financial management and reporting; and travel and lodging coordination. The role is primarily office-based, with occasional travel to client and installation sites.

Requirements

High school diploma or equivalent.
At least 3 years of experience in installation, project coordination, or field operations in construction, millwork, or manufacturing environments, including experience leading or supervising installation teams.
Experience with budgeting, cost tracking, financial oversight, and P&L.
Demonstrated ability to work autonomously and collaboratively in a fast-paced environment with strong attention to detail.
Proficiency with Microsoft Office, particularly Outlook and Excel, and with project management or workflow tools.
Strong leadership and team management skills, including the ability to coach, motivate, and hold installers accountable.
Experience managing internal and third-party installation teams.
Expertise in installation project planning, scheduling, and resource allocation.
Strong organization and attention to detail, with the ability to prioritize, multitask, and meet tight deadlines across multiple installations.
Strong written, verbal, and interpersonal communication skills for working with installers, third-party companies, vendors, clients, and internal teams.
Financial management, budgeting, and P&L analysis skills, including tracking hours, budgets, and expense reports.
Negotiation skills, particularly for third-party installation agreements and lodging rates.
Knowledge of Standard Operating Procedures and quality control processes.
Strong problem-solving, decision-making, and continuous improvement skills, including adapting to changing schedules, travel, or site conditions.
Sound judgment about when to resolve issues directly and when to escalate them.
Ability to quickly learn scheduling and ERP systems.

Nice To Haves

Associate's or bachelor's degree in Business, Construction Management, or a related field.
Experience in millwork, graphics, fixtures, manufacturing, construction, or the retail automotive industry.
Prior experience with large-scale installation projects.
Experience with third-party vendor management and contract negotiations.
Experience with Innergy, QuickBooks, Connecteam, or similar ERP, scheduling, or installation management software.
Experience booking business travel and negotiating lodging rates.
Demonstrated success leading continuous improvement initiatives.

Responsibilities

Supervise, train, retain, coach, and evaluate installation department employees, including conducting annual reviews and providing ongoing feedback.
Set and manage installer performance goals, administer the Installation Incentive Program, maintain installer skill matrices, identify capacity and capability gaps, and handle corrective actions and personnel issues.
Maintain accurate personnel information for internal installers and third-party installation companies, resolve installer issues, and escalate issues to the Director of Field Operations when needed.
Coordinate installation schedules with Project Managers and plan short- and long-term resources, including planning one to six months ahead.
Schedule installations and site surveys, coordinate installation details with installers, and maintain schedules in QuickBooks, Connecteam, or similar software.
Align Punch List items, Onsite Material Requests, and Incorrect, Missing and Damaged items with project installation schedules.
Ensure installers receive complete installation documents, equipment, and tools for each project.
Serve as the primary contact for installation-related client issues and escalations.
Collaborate with Project Managers on project budgets, pre-installation planning, and installation strategies.
Monitor installation progress, identify delays and bottlenecks, and report to the Director of Program & Project Management.
Identify installation trends and issues and implement corrective actions; ensure projects meet client specifications, quality standards, schedules, and budgets.
Ensure compliance with Standard Operating Procedures, coordinate with Quality Control, and document and maintain installation team procedures.
Lead continuous improvement initiatives in collaboration with the Director of Field Operations.
Build and maintain third-party installation company relationships, including budgeting, resource allocation, contract negotiations, and performance management; onboard new partners and ensure their documentation and reporting meet company requirements.
Manage installation department P&L responsibilities, annual budget planning, cost control, project forecasts, variance analysis, and financial reporting.
Record, track, and analyze actual installation hours in real time and enter installation data into Innergy ERP software.
Review expense reports for compliance with company policies and address installer non-compliance.
Manage installation personnel travel and lodging, including trips with stays of three or more consecutive nights; identify suitable hotels, compare rates and quality, negotiate rates, and provide booking details and itineraries.
Ensure lodging reservations comply with company travel policy standards for cost, location, and safety.
Perform other duties as assigned to support the installation team.