Field Installation Supervisor

Unlimited Technology•Rochester, NY

11d•$75,000 - $95,000

About The Position

The Field Installation Supervisor manages team members responsible for installing, programming, terminating, and commissioning access control and video products and systems. The supervisor also performs the same work as their direct reports, guides and assists technicians, and reviews their work as required. As a customer-facing employee, the supervisor is expected to be personable, knowledgeable, self-starting, and able to make sound decisions in the best interests of customers and Unlimited Technology. The role requires strong verbal and written communication and close coordination with the sales and operations departments. The position reports directly to the assigned Program Manager.

Requirements

High school diploma or equivalent.
Mastery of all Level III Install Technician responsibilities.
At least 5 years of field installation experience in the security environment.
Certifications in Software House, AMAG, Genetec, and Lenel are high priority.
Competency with IP cameras and systems, such as Axis, Sony, Avigilon, and Exacq.
Experience installing door hardware such as strikes and magnetic locks.
Experience reading and comprehending engineered drawings.
Experience marking up, or “red lining,” drawings after installation.
Proficiency using a computer, including MS Word, MS Project, and MS Excel.
Excellent verbal and written communication skills and ability to work well with and interact with UT employees and customers.
Strong work ethic, teamwork, a “can do” attitude, and a desire to provide the best service.
Strong interpersonal and communication skills.
Ability to work under pressure with minimal supervision; self-starter and quick learner.
Strong problem-solving skills.

Responsibilities

Supervise and manage assigned direct reports.
Maintain a professional attitude and appearance.
Work independently with very little supervision.
Supervise and mentor others.
Use programming skills associated with the UT product line.
Travel as needed, sometimes on short notice.
Identify and resolve issues that could negatively affect job productivity.
Serve as the projects’ “eyes and ears” for the management team.
Maintain a safe, clean working environment.
Communicate activity promptly to the job Project Manager or Program Manager.
Assist the Install team.
Ensure UT and site-specific safety programs are followed.
Attend required product or safety training.
Complete performance reviews for team members.
Assist Program and Project Managers with weekly and monthly team supervisory duties, including timesheet approval, expenses, credit card reconciliation, and PTO requests.
Identify and assess team members’ strengths, abilities, and weaknesses.
Install, program, terminate, and commission access control and video products and systems, and review the work of team members as required.