Installation Supervisor

The Overhead Door•Charlotte, NC

About The Position

The Installation Supervisor directs and coordinates field installations, customer service, and fleet issues. The position partners with the General Manager to ensure installation and product quality and directly supervises employees in the Commercial Install/Service Department. The role is responsible for the overall direction, coordination, and evaluation of these units, carrying out supervisory responsibilities in accordance with organizational policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Requirements

Minimum of 2 to 3 years of experience in operations management, outside sales, or accounting.
Working knowledge and proficiency with MS Word, Excel, and Lotus Notes.
Excellent written and verbal communication skills.
Self-motivated, self-starting, personable, extroverted, well organized, and able to work with a sense of urgency.
Strong leadership and business metrics management skills.
Strong relationship-building skills.
Ability to analyze problems and provide solutions.
Ability to multitask and willingness to assist in warehouse operations.
Valid driver’s license.
Ability to stand for long periods in a non-climate-controlled environment.
Ability to lift up to 50 pounds.

Nice To Haves

Familiarity with AS400 and JD Edwards.
College degree in Sales, Marketing, or Business; preferred but not mandatory.

Responsibilities

Analyze specifications and capacity data and perform mathematical calculations to determine effective processes, tools, and staffing requirements.
Identify and implement solutions to quality-control issues.
Maintain fleet maintenance and inspect issued tools and equipment.
Conduct weekly safety briefings with field employees.
Confer with department supervisors and sales personnel about the status of existing and newly sold projects.
Expedite operations that delay schedules and adjust schedules to address unforeseen conditions.
Train new installers and provide direct involvement in difficult installations.
Maintain field quality for Commercial Installers and Service.
Communicate vital product information to field employees.
Compile and update a weekly logbook of current projects and scheduled Builder meetings or training sessions.
Review completed Sales Orders daily; identify back charges, compare completed work with the piece-rate schedule to report payroll totals, and note recurring product issues.
Interview, hire, train, assign, direct, and evaluate employees; address complaints and resolve problems.