Installation Scheduler

The Container Store•Elmhurst, IL

50d•Hybrid

About The Position

The Installation Scheduler position is responsible for assigning, scheduling and confirming all installation orders for their specific markets including reviewing all orders for design and pricing accuracy. This position is responsible for managing the store’s calendar by keeping track of the Installer’s daily schedule and availability. This is a full-time, hourly, non-exempt position. This role is based at Closet Works, recently acquired by The Container Store. Closet Works is a home storage solutions and closet organization manufacturer in the U.S. Closet Works has been crafting sanctuaries and creating a sense of order for over 34+ years. We are currently seeking excellent candidates to join our team! Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Requirements

1 – 3 years experience in customer service field required; retail experience a plus
Logistics/planning/scheduling experience required
Strong communication with internal and external customers
High attention to detail and accuracy
Strong interpersonal skills and be able to relate respectfully, cordially, and freely with others (Customers, Other Employees and Vendors)
Strong computer skills: proficiency in Outlook and Word.
Salesforce experience a plus
Initial training and work schedule at The Container Store’s corporate office; potential to work from home in a dedicated home office workspace
Ability to travel 2% a year, based on the business needs
Ability to work in a constant state of alertness and a safe manner
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Knowledge of retail industry business and passion for following trends in the industry
Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Possesses focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Nice To Haves

Salesforce experience a plus

Responsibilities

Assigns the customer installation orders to installers
Contacts customers to schedule and confirm installation appointment details
Efficiently coordinates Installs based on geography, design complexity and experience of the installer
Reviews the quality and clarity of space designs and follows-up with stores when issues arise
Provides availability to store’s calendars to allow the staff to schedule customer installation orders at the time of purchase
Assists with customer service support when needed
Maintains installation schedules and customer confirmations
Responds quickly, professionally, and accurately to all internal and external correspondence
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Competitive health, dental, and vision plans
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
Unique "1equals3" website for easy access to your benefits information and company updates
Competitive sick pay and PTO plan
Basic life insurance
Disability insurance options
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Flexible spending accounts (FSAs)
Parental leave policies
Adoption and surrogacy assistance
Fertility & maternity support program
Paid holidays
Gym membership discounts
Qualified transportation benefits program
Hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance
Service awards and retirement gifts
Recognition for those who exemplify our core principles
Recognition for exceptional daily contributions
Participation in Employee Resource and Affinity Groups
Opportunities to guide how we give back to the community
A space to connect, support one another, and celebrate cultural heritages