Installation Program Manager - Americas

Medtronic • North Haven, CT

15h • $120,000 - $180,000 • Onsite

About The Position

Medtronic is seeking an Installation Program Manager for the Americas region to join their Global Commercial Enablement team. This role is crucial for supporting the commercialization of the Hugo™ RAS System and Digital Surgery’s touch surgery platform. The primary responsibility is to coordinate the supply of the surgical robot with field resources to ensure successful integration into hospitals. This involves pre-sale site surveys, providing training simulators, coordinating surgeon and staff training schedules, identifying startup specialists, confirming robot availability from the supply chain, and collaborating with Sales on customer commitments. The role also involves project-focused work within the Order to Cash process, particularly during new country onboarding and US market launch preparations.

Requirements

• Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
• Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• Requires a Bachelor's degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
• Knowledge of supply chain planning, including experience in SAP.
• Project planning skills.
• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Familiarity with SFDC.
• Strong communication skills.
• Presentation skills.
• Ability to work independently, yet in close relationship with Sales, Customer Training, Field Service, Supply Chain, Customer Service and Robotics Systems Utilization team members.
• Ability to communicate clearly and manage expectations in a fast-paced, high stress environment.
• Ability to provide hands-on support and build processes for scaling up.
• Must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).

Nice To Haves

• Minimum of 5 years in Sales Support, Marketing Support, or Supply Chain planning.
• Experience working with cross functional team members.
• Experience in outside US markets.
• Fluent in English & Spanish.
• Knowledge of French or Brazilian Portuguese would be a plus.

Responsibilities

• Coordinate the supply of the Hugo™ RAS System with field resources for successful hospital integration.
• Work with Field Technical Services to perform pre-sale site surveys and track issue resolution.
• Determine pre-sale simulator support requirements.
• Obtain assignment of a Startup Specialist to the account.
• Ensure accounts order necessary consumables and instruments for initial system use.
• Arrange commissioning details, including shipment tracking and notifying relevant teams.
• Coordinate with stakeholders for pre-delivery site inspections, installation, and commissioning of the Hugo system.
• Address any special requests from accounts regarding commissioning.
• Maintain metrics and dashboards for process control and communication.
• Continuously improve processes by creating standard work, defining/measuring metrics, developing tools, and implementing corrective actions.
• Coordinate with clinical research and training (CRMS-PACE) to schedule in-person training for surgeons and staff.
• Support the import process for certain customers by managing documentation.
• Ensure order entry for capital, consumables, and spare parts are tested and active in Medtronic business systems.
• Coordinate with global and regional distribution centers for customer order fulfillment.
• Lead install management of Hugo at clinical sites in the US, coordinating with various Medtronic and customer teams.
• Act as an Order to Cash (OTC) leader/contributor for the Americas region, supporting the commercial enablement team.
• Participate in Americas sales funnel review and meet weekly with the sales team.
• Review stocking of consumables and re-usable instruments for accounts in the region.
• Coordinate with Sales to make commitments to customers.

Benefits

• Competitive Salary
• Flexible Benefits Package
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level