Logistics Manager, Americas

Sonova AGAurora, IL
$97,584 - $121,980Hybrid

About The Position

We're looking for an experienced Logistics Manager, Americas to lead and optimize our regional distribution network across the United States, Canada, and Mexico. This high-impact leadership role is responsible for ensuring products move efficiently, accurately, and cost-effectively from receipt through delivery, returns, and inventory management across retail, eCommerce, marketplace, drop-ship, and direct-to-consumer channels. As a key member of the operations team, you will lead a regional logistics organization, manage strategic 3PL partnerships, drive operational excellence, and help build a scalable supply chain that supports continued business growth across the Americas.

Requirements

  • 7+ years of progressive experience in logistics, warehousing, transportation, distribution, or supply chain operations
  • Proven leadership experience managing warehouse operations, logistics teams, and third-party logistics (3PL) providers
  • Strong knowledge of inventory management, order fulfillment, transportation, returns, and reverse logistics processes
  • Experience establishing and managing operational KPIs, service levels, and continuous improvement programs
  • Strong financial acumen with experience managing logistics budgets, transportation costs, and vendor performance
  • Experience with ERP and warehouse management systems; JDE experience is a plus
  • Excellent communication, stakeholder management, and problem-solving skills
  • Bachelor's degree in Supply Chain, Logistics, Operations, Business, or a related field (or equivalent experience)
  • Fluent English required

Nice To Haves

  • Spanish language skills strongly preferred
  • Experience in consumer products, retail, eCommerce, or omnichannel distribution environments
  • Knowledge of import/export regulations, customs compliance, dangerous goods, and cross-border logistics within the Americas
  • Experience leading warehouse optimization, systems implementations, automation, or network transformation projects

Responsibilities

  • Lead and develop a regional logistics team spanning the U.S., Canada, and Mexico
  • Manage warehouse operations through both direct and third-party facilities, ensuring strong service, inventory accuracy, and operational performance
  • Oversee transportation, distribution, and cross-border logistics activities while optimizing service levels and cost efficiency
  • Establish and manage KPIs, SLAs, and operational performance reviews with logistics partners
  • Drive continuous improvement initiatives across warehousing, transportation, inventory control, systems, and automation
  • Partner cross-functionally with Sales, Customer Service, Supply Chain, Finance, IT, and Global Operations to support business growth and customer satisfaction
  • Manage logistics budgets, cost-improvement initiatives, and performance reporting for regional leadership
  • Lead logistics readiness for product launches, promotions, marketplace fulfillment, and peak demand periods

Benefits

  • Medical, dental and vision coverage
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
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