Installation Coordinator

Bonfe • South Saint Paul, MN

9d • $26 - $29 • Onsite

About The Position

The Installation Coordinator role at Bonfe is a high-visibility operational position focused on managing the coordination hub for installation work. This role is crucial for ensuring crews are productive, customers are informed, and projects move smoothly from sale to completion and invoicing. It requires someone who can manage competing priorities, communicate effectively, and take ownership of tasks from start to finish. This is not a traditional administrative role but an operational seat with influence on customer satisfaction, crew productivity, and revenue completion.

Requirements

• A strong track record of organizing schedules, projects, customers, or operational workflows in a fast-paced environment.
• Exceptional follow-through and attention to details that other people rely on.
• Clear, professional verbal and written communication.
• Sound judgment, critical thinking, and the confidence to ask questions when information does not make sense.
• Comfort learning technology. ServiceTitan or similar field-service, scheduling, ERP, or CRM systems are a plus.
• High personal accountability, integrity, and the ability to work independently while winning as part of a team.

Nice To Haves

• Home-Services Experience

Responsibilities

• Own the coordination hub for your trade’s installation business—keeping crews productive, customers informed, and projects moving from sold work to completed, invoiced revenue.
• Maximize Installation Production: Own the installation schedule by maximizing crew utilization, minimizing avoidable downtime, and filling available capacity whenever possible. Align people, job readiness, materials, and timing so crews can perform at a high level.
• Coordinate the Customer Journey: Guide customers from initial scheduling through project completion with proactive, professional communication. Set clear expectations, communicate changes early, answer questions confidently, and follow through on commitments.
• Drive Revenue Completion: Own the administrative and financial completion of installation projects. Ensure deposits and payments are addressed, required documentation is complete, invoices are accurate, and sold work becomes recognized revenue without unnecessary delay.
• Maintain Schedule and Project Accuracy: Keep jobs, technician assignments, permits, inspections, notes, materials, payments, statuses, and scheduling information accurate and current in ServiceTitan and supporting systems. Question inconsistencies and resolve missing information.
• Optimize Future Workload: Continuously manage the install backlog by pulling work forward, responding to cancellations, coordinating returns and inspections, confirming parts or material readiness, and surfacing capacity concerns before they become problems.

Benefits

• Competitive Starting Pay $26-$29/hr, based on experience + bonus potential
• Health Benefits. Medical and dental coverage with a 100% Bonfe-paid premium option after 60 days, plus optional vision coverage.
• 401(k) Match. A generous company match after six months of employment.
• Paid Time Off.
• Paid Development. Paid training, ongoing coaching, and professional growth opportunities.
• Career Growth. A role designed to evolve, with future pathways across dispatch, operations, and trade leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed