Install Services Coordinator

The GEO Group•Anchorage, AK

About The Position

The Install Services Coordinator installs, services, and removes electronic monitoring (EM) equipment at clients’ residences and other locations, including workplaces, contracting agency offices, and jails. The role troubleshoots equipment issues, performs routine cleaning, inspections, testing, and maintenance, and maintains inventory sufficient to service assigned contracts. The coordinator reports on work performed, installer activities, and concerns to contracting agencies and the Manager, Install Services as requested. The position also trains contracting agency officers on company equipment, policies, and procedures; visits correctional facilities to collect unused equipment; helps recover equipment; and builds relationships with agency contacts to promote company products and services. It includes internet-based data entry to enroll clients or update client information, as well as keeping alcohol-device calibrations current when applicable. Extensive or local travel is required, and fieldwork may involve unstable or hostile environments and climbing stairs to deliver and install equipment.

Requirements

High school diploma or GED.
Valid driver’s license and ability to safely operate a motor vehicle.
Ability to understand electronic monitoring messages and daily summary reports.
Effective verbal and written communication skills.
Proficient presentation skills.
Ability to organize and manage inventory.
Ability to work independently with minimal supervision.
Ability to use computers and software typically used by the department.
Ability to travel extensively or locally as required.
Ability to work in possible unstable or hostile environments during installations and fieldwork.
Ability to climb stairs to deliver and install electronic monitoring equipment.

Nice To Haves

Six months’ experience in the military, or in a security or law enforcement field.
Work experience in the corrections industry.
Sales experience.
Knowledge of electronic monitoring field equipment.

Responsibilities

Install and remove electronic monitoring equipment in contracting agency offices, client residences, workplaces, jails, and other locations in accordance with contractual guidelines.
Troubleshoot equipment problems at client residences and other locations, or by telephone, to ensure proper operation.
Maintain adequate equipment and supply inventory to service contracts within a specific area.
Inspect equipment to identify damage or malfunction.
Clean field equipment.
Test equipment in accordance with quality assurance standards.
Perform routine equipment maintenance.
Identify potential business growth and communicate opportunities to the Manager, Install Services.
Provide regular reports to the Manager, Install Services on installer activities within a specified area.
Train contracting agency officers on company equipment, policies, and procedures as requested.
Visit local prisons and other correctional facilities regularly to collect unused equipment.
Build relationships with contracting agency contacts to promote company products and services.
Enter data via the internet to enroll new clients or update existing client information for company products and services.
Assist in recovering equipment to minimize losses.
Ensure alcohol-device calibrations are kept up to date when such devices are used by the contract.
Perform other duties as assigned.

Benefits

$500 sign-on bonus, with partial payment upon hire and the remainder after six months.
Paid time off.
Paid holidays.
401(k) matching.
Health insurance.
Vision insurance.
Life insurance.
Health savings account.
Tuition reimbursement.
Employee discount.
Reduced tuition rates.
Disability insurance.
Employee assistance program.
401(k).
Pet insurance.
Dental insurance.
Paid training.
Flexible spending account.