Install/Repair Technician

Direct Communications • Montpelier, ID

1d • Hybrid

About The Position

We are seeking a tech-savvy problem solver to join our Outside Fiber Plant (OSP) team. In this role, you act as the bridge between our high-tech network and the customers who rely on it. You aren't just reading a script; you are the detective who troubleshoots complex internet, landline, and DSL issues, ensuring our subscribers stay connected.

Requirements

• High School diploma or equivalent required.
• 3+ years of experience in troubleshooting telecommunications, internet technology, systems, and hardware.
• Must maintain a valid Driver’s License with a good driving record and pass a pre-employment drug screening.
• Lifting and carrying 35-50 lbs frequently.
• Climbing ladders and working outdoors in various weather conditions.
• Movements including kneeling, stooping, crawling, and wrist twisting.
• Frequent use of computers, laptops, and tablets.

Nice To Haves

• Computer-related field certifications are highly preferred.
• 2+ years of experience working with fiber, DSL, and landline services is preferred.

Responsibilities

• Provision subscriber internet and telephone services, ensuring the "magic" happens behind the scenes to get customers online.
• Professionally troubleshoot and resolve higher-level service and hardware issues (Tier 2 support) for landlines, fiber, DSL, and cable internet.
• Monitor systems to identify potential service issues before the customer even notices, contacting them to offer assistance.
• Maintain a sharp technological edge, staying current on cutting-edge technologies (like outdoor Wi-Fi and managed routers) and their applicability to our business.
• Provide secondary support for field technicians, assisting with installations and confirmations to ensure the OSP team succeeds in the field.

Benefits

• Health/Dental/Vision Insurance for 50¢ per paycheck.
• 401(k) with 6% Company matching.
• Generous paid time off (prorated 14 days in year 1) plus 10 observed/paid holidays.
• Tele-Health Services and Preventative Wellness Programs.
• Company-paid Life Insurance (Basic & AD&D), Short-term Disability, and Long-term Disability.
• Professional & Personal Tuition Reimbursement Program.
• Free internet if you live within our service footprint and Financial Wellness Support.
• Voluntary Flex Spending, Supplemental Life, Accident, and Critical Illness Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED