Batavia

Palmer Food Service•West Seneca, NY

19h•Onsite

About The Position

Palmer Food Services is seeking an Appliance Install/ Repair Technician for their Buffalo/Batavia location. This role involves installing, maintaining, and repairing commercial kitchen equipment such as dish machines, coffee brewers, espresso machines, and beverage dispensing systems at customer locations. The technician will be responsible for diagnosing and resolving equipment issues, demonstrating proper equipment use, and providing outstanding customer service. The position also includes managing daily routes efficiently, responding to emergency service requests, and maintaining accurate service records. The company offers competitive wages, a generous benefit package, and opportunities for advancement within the company.

Requirements

High School diploma or GED
Hands-on technical ability; mechanical/electrical/plumbing knowledge to troubleshoot and repair equipment and dispensing systems will be considered
Valid New York State Drivers License
Must be able to lift and/or carry 75 pounds
Problem-solving ability to devise customer solutions
Excellent organizational and time management skills
Self-motivated and driven for results

Nice To Haves

Experience installing and servicing commercial restaurant equipment, preferred
Basic Microsoft Word, Outlook, Teams, preferred

Responsibilities

Install, maintain, and repair commercial dish machines, coffee brewers, espresso machines, and beverage dispensing systems at customer locations.
Demonstrate proper and safe equipment use for restaurant staff to ensure all machines operate efficiently and meet sanitation standards.
Diagnose and resolve equipment issues to minimize downtime for restaurant operations.
Enhance customer satisfaction by identifying potential problems and recommending effective service solutions.
Manage your daily route efficiently by recognizing service opportunities and implementing solutions in a timely manner.
Provide outstanding customer service through education, clear communication, and professionalism.
Respond to emergency service requests, including on-call coverage during weeknights, weekends, and holidays.
Cultivate strong relationships with restaurant managers and staff through reliability and excellent interpersonal skills.
Maintain accurate service records and communicate effectively with internal teams regarding parts, repairs, and customer needs.
Lift, transport, and install commercial equipment (dish machines, coffee brewers, etc.) safely and efficiently.