Install Project Manager- Idaho Falls

Andersen Corporation • Idaho Falls, ID

2d • $62,856 - $94,284

About The Position

Renewal by Andersen is seeking an Install Project Manager for its Idaho Falls office, covering the Idaho Falls territory. The role manages window and door replacement projects from technical measurements and job specifications through installation, with the goals of delivering homeowner satisfaction and meeting or exceeding budget expectations. The Install Project Manager determines installation needs, coordinates project details with sales representatives and installation crews, resolves issues with homeowners and crews, and supports installation leadership with recruiting installation subcontractors.

Requirements

• High school degree.
• At least 5 years of work experience in home improvement or a closely related field.
• Previous customer service experience, including win/win problem-solving and conflict-resolution skills.
• Valid driver's license and clean driving record.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes and construction techniques.
• Previous work experience recruiting independent contractors.
• Ability to work in a team environment.

Responsibilities

• Measure window and door dimensions accurately and determine installation processes.
• Develop installation solutions that meet customer expectations and adapt production specifications to installation requirements, using knowledge of Renewal products.
• Confirm sales-contract details to ensure customer expectations align with product features, options, and the installation process.
• Give sales representatives feedback when a job is put on hold and work with them to resolve questions efficiently.
• Determine installation labor duration and the materials needed to complete each job.
• Complete and submit accurate, complete, and timely job files to provide a quality handoff to internal customers.
• Communicate job specifics to installation crews in advance, including unique factors they need to know.
• Approve additional installation labor when needed to complete a job.
• Troubleshoot installation issues with crews on the installation day, including providing onsite support when necessary.
• Work directly with homeowners to resolve issues with the installation process.
• Support sales representatives with pre-sale site visits to define project scope and ensure it is reflected in pricing and contract documents.
• Support installation leadership in recruiting installation subcontractors.

Benefits

• 401(k) plan with employer fixed contributions and company matching.
• Profit sharing.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA).
• Life insurance.
• Paid time off and paid holidays.
• Paid maternity leave and paid parental leave.
• Career growth planning and nationwide career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED