Inspection Assignment Specialist

College of American Pathologists•Northfield, IL

8d•$27 - $34•Onsite

About The Position

The Inspection Assignment Specialist, LAP manages Inspection Team Leader assignments in coordination with CoA Assigning Commissioners. The role prepares preliminary inspector matches for Commissioner approval, communicates with Inspection Team Leaders in preparation for inspections, and organizes and facilitates inspection planning calls and virtual inspections with Inspection Team Leaders and Laboratory Directors. The Specialist works with Assigning Commissioners, LAP management, and other LAP departments to maintain timely assignments. The position verifies preliminary inspector matches against established criteria, coordinates approvals and acceptance of assignments, and records approved matches in the Staff Portal. It manages team builds, monitors delinquent reports and data changes, finds teams for non-routine inspections, and helps locate qualified supplemental team members. The Specialist also coordinates inspection planning calls and virtual inspections, sends monthly training reports to Commissioners, and processes inspection feedback reports for designated regions. Other duties may be assigned by the Director or Manager. The role is based out of the Northfield, Illinois office. Candidates must live within 75 miles of that office and meet in-office requirements. The hourly salary range is $27.00–$34.00.

Requirements

At least one year of experience in a customer service-oriented setting.
Excellent oral and written communication and negotiation skills.
Strong attention to detail and organizational skills, with the ability to think critically, multitask, and prioritize in a fast-paced environment.
Ability to work independently with minimal supervision.
Ability to produce detailed reports.
Microsoft applications proficiency, particularly Excel.
Must reside within 75 miles of the Northfield office and meet in-office requirements.

Nice To Haves

College degree, preferably with a focus on Sales, Communication, or Data Management skills.

Responsibilities

Verify that preliminary inspector matches in the Staff Portal meet established criteria for Assigning Commissioner approval.
Send Assigning Commissioners bi-weekly updates on preliminary and manually located inspector matches, including matches requiring special attention.
Contact potential Inspection Team Leaders or teams approved by an Assigning Commissioner to obtain preliminary acceptance of assignments.
Assign approved and accepted matches in the Staff Portal.
Determine when a team build is needed and manage the team build.
Monitor and follow up on delinquent reports related to assignment and inspection events.
Locate appropriate Inspection Team Leaders or teams for non-routine inspections in designated assignment regions.
Determine when inspection planning calls are needed, and coordinate and facilitate calls with inspection teams and laboratories.
Send monthly Team Leader Training Reports to designated Assigning Commissioners and provide information needed for follow-up.
Locate or help locate qualified and trained supplemental team members for teams requesting assistance.
Ensure teams include the appropriate number of members as approved by LAP management or Assigning Commissioners.
Follow up on data changes reported through the Staff Portal or correspondence.
Help manage and facilitate virtual inspections when needed.
Process and follow up on monthly Inspection Feedback Reports for designated regions.
Perform other duties as assigned by the Director or Manager.