Inspection Assignment Specialist

College of American Pathologists•Northfield, IL

7d•Onsite

About The Position

The Inspection Assignment Specialist, LAP manages Inspection Team Leader (ITL) assignments in coordination with CoA Assigning Commissioners (ACs). The role sets up preliminary inspector matching for Commissioner approval, communicates with ITLs in preparation for inspections, and organizes and facilitates inspection planning calls and virtual inspections with ITLs and Laboratory Directors. The Specialist works with Assigning Commissioners, LAP management, and other LAP departments to maintain timely assignments. The position is based out of the Northfield, Illinois office. Candidates must reside within 75 miles of the office and meet in-office requirements. The stated salary range is $27.00–$34.00 per hour.

Requirements

At least one year of experience in a customer service-oriented setting.
Excellent oral and written communication and negotiation skills.
Detail-oriented, with excellent organizational skills and the ability to think critically, multitask, and prioritize in a fast-paced environment.
Ability to work independently with minimal supervision.
Ability to produce detailed reports.
Proficiency with Microsoft applications, particularly Excel.
Must reside within 75 miles of the Northfield, Illinois office and meet in-office requirements.

Nice To Haves

College degree with a focus on Sales, Communication, or Data Management skills.

Responsibilities

Verify that preliminary inspector matches in the Staff Portal meet predetermined criteria and are appropriate for Assigning Commissioner approval.
Send each designated Assigning Commissioner bi-weekly updates with preliminary matches from the Staff Portal, potential matches found manually, and matches requiring special attention.
Contact potential Inspection Team Leaders or teams approved by the Assigning Commissioner to obtain preliminary acceptance of assignments.
Assign approved and accepted matches in the Staff Portal.
Determine when a team build is required and manage the team build.
Monitor and follow up promptly on Delinquent Reports for events related to assigning and inspection.
Locate an appropriate Inspection Team Leader or team for non-routine inspections in the designated assignment region in a timely manner.
Determine when an inspection planning call is needed, and coordinate and facilitate the call with the team and laboratory.
Send designated Assigning Commissioners monthly Team Leader Training Reports and provide information needed for follow-up.
Locate or help locate qualified and trained supplemental team members for Inspection Team Leaders or teams requesting assistance.
Ensure each team includes the number of team members approved by LAP management or the Assigning Commissioners.
Follow up promptly on Data Changes received through the Staff Portal or correspondence.
Help manage and facilitate virtual inspections when needed.
Process and follow up on Inspection Feedback Reports each month for designated region(s).
Perform other duties as assigned by the Director or Manager.