Insights Consultant

Pogo Technologies, Inc.•New York, NY

1d•$80,000 - $110,000

About The Position

The Insights Consultant will run research studies for major consumer brands using the Pogo Platform, managing multiple studies simultaneously and working directly with clients to deliver high-quality research quickly and reliably. The role combines research operations, client communication, study design and platform setup, quality assurance, and process improvement. As a member of a small, fast-growing team, the consultant will take ownership of workflows and help scale research delivery, including by improving tools and AI-powered processes.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics, and understanding the process from questionnaire to final results.
Ability to manage many studies at once, stay organized, track details, and prioritize competing needs.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff, and willingness to learn new methods.
Strong attention to detail in survey design, logic, and data quality.
Proactive, resourceful, and comfortable working independently to solve problems.
Ability to thrive in a fast-paced environment and adapt as priorities change.
Systems-minded approach, with interest in improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in technology and AI's impact on the industry.
Low-ego, high-ownership, collaborative working style.
Comfort managing multiple studies with distinct timelines and stakeholders.
Willingness to work beyond a traditional 9-to-5 schedule when needed, while creating a flexible schedule around other priorities.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own day-to-day operations of client research studies and track incoming, active, and at-risk work.
Help clients translate research questions into studies by writing and reviewing study guides, configuring studies in the platform, setting targeting and quotas, and launching studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and assess whether AI-generated insights are sensible.
Keep clients updated, answer questions, troubleshoot issues, and manage expectations.
Coordinate client requests with GTM and Product teams, share client feedback, and identify product improvement opportunities.
Improve tools, templates, QA processes, and AI-powered workflows to support growth and scale.