Insights Consultant

Pogo Technologies, Inc.•New York, NY

1d•$80,000 - $110,000

About The Position

The Insights Consultant runs research studies for large consumer brands using the Pogo Platform, managing multiple studies simultaneously and working directly with clients to deliver high-quality research quickly and reliably. The role owns day-to-day study operations, helps translate client research questions into well-designed studies, and supports studies from setup through launch and results review. The consultant helps improve research delivery as the company grows, contributing to processes, tools, templates, quality assurance, and AI-powered workflows. They also coordinate with Go-to-Market and Product teams, share client feedback, and identify opportunities to improve the product. The role requires independent problem-solving and flexibility in a fast-paced environment, with expectations to work beyond standard 9-to-5 hours while maintaining a flexible schedule. The company offers unlimited PTO and a minimum 20-day vacation policy.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics.
Ability to manage many studies simultaneously, stay organized, track details, and prioritize competing demands.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff.
Strong attention to detail in survey design, logic, and data quality.
Proactive, resourceful, and comfortable working independently.
Ability to thrive in a fast-paced environment and adapt as priorities change.
Systems-minded approach to improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in the impact of technology and AI on the industry.
Low-ego, high-ownership, collaborative working style.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own day-to-day operations of client research studies and track incoming, active, and attention-needed work.
Help clients turn research questions into well-designed studies.
Write and review study guides, configure studies in the platform, set up targeting and quotas, and launch studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and assess whether AI-generated insights are sound.
Keep clients updated, answer questions, troubleshoot issues, and manage expectations.
Coordinate requests with Go-to-Market and Product teams, share client feedback, and identify product improvement opportunities.
Improve tools, templates, quality assurance processes, and AI-powered workflows to support scaling research delivery.