Insights Consultant

Pogo Technologies•Brooklyn, NY

About The Position

The Insights Consultant manages multiple research studies for major consumer brands using the Pogo Platform, working directly with clients to deliver high-quality research quickly and reliably. The role covers day-to-day study operations, translating client research questions into well-designed studies, preparing and reviewing study guides, configuring studies, setting targeting and quotas, and launching studies to Pogo users. The consultant ensures research quality by reviewing survey logic, monitoring fieldwork and data quality, and validating AI-generated insights. They keep clients informed, answer questions, troubleshoot issues, and manage expectations. They also coordinate with Go-to-Market and Product teams, share client feedback, identify product improvement opportunities, and help improve tools, templates, QA processes, and AI-powered workflows as the company scales.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics.
Knowledge of the process of taking a study from questionnaire through final results.
Ability to manage multiple studies simultaneously, stay organized, track details, and prioritize competing demands.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff, and willingness to learn new methods.
Strong attention to detail, including the ability to catch survey design, logic, and data-quality issues.
Proactive, resourceful, and comfortable working independently in a fast-paced environment with changing priorities.
Systems-minded approach, with an interest in improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in how technology and AI can change the industry.
Low-ego, high-ownership, collaborative working style.
Comfort managing multiple studies and working in a small team without extensive direction.
Willingness to work beyond a standard 9-to-5 schedule when needed, with flexibility to shape a productive schedule.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own the day-to-day operations of client research studies and track incoming, active, and priority work.
Help clients translate research questions into well-designed studies.
Write and review study guides, configure studies in the Pogo Platform, set up targeting and quotas, and launch studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and check that AI-generated insights are sensible.
Communicate with clients about study progress, answer questions, troubleshoot issues, and manage expectations.
Coordinate requests with Go-to-Market and Product teams, share client feedback, and identify opportunities to improve the product.
Improve tools, templates, QA processes, and AI-powered workflows to support scaling research delivery.