Good Hands Repair Network Inside Technician Consultant
About The Position
The Property Good Hands Repair Network Inside Technician analyzes and processes mitigation, restoration, abatement, or mediation invoices for payment to ensure accurate payment amounts. The individual delivers compassionate service that is fast, fair, and easy to ensure customer retention. The individual works independently, prioritizing their own responsibilities and managing their own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals. You're a great match for this role if you have mitigation, restoration, abatement, or mediation experience working with a vendor.
Requirements
- Property claims experience with mitigation, restoration, and abatement, including reviewing invoices and estimating settlement amounts.
- Strong organizational skills in pending assignment management.
- One to two years of estimate proficiency in Xactimate preferred.
- IICRC certifications are a plus.
- Strong communication and customer focus, with the ability to explain decisions clearly and interact with empathy.
- Negotiation and vendor management skills, including resolving issues, addressing discrepancies, and partnering effectively with vendors.
- Analytical and problem-solving skills, with the ability to review data, identify billing issues, and make sound decisions independently.
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Nice To Haves
- Applicants from Pacific and Mountain time preferred.
- One to two years of estimate proficiency in Xactimate.
Responsibilities
- Uses technical skills and experience to ensure invoices reviewed are timely and proper.
- Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts, or issues.
- Advises management on coaching and mentoring opportunities.
- Assists in assessing unit needs for training and development.
- May lead or facilitate formal training for adjusters, processors, or vendors.
- Analyzes mitigation, abatement, and remediation bills to assess appropriateness of charges and detect duplicate billings.
- Reinspects or reviews vendor mitigation, abatement, remediation, or estimates, makes corrections and recommendations, and determines correct settlement amounts.
- Analyzes usage of mitigation, abatement, and remediation vendors and identifies ways to improve usage and vendor partnerships.
- Develops, manages, and audits relationships with vendors in the Allstate preferred vendor network.
- Summarizes documents and enters into claim system notes.
- Documents a claim file with notes, evaluations, and decision-making processes.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
