Auto Damage Consultant - Good Hands Repair Network - Remote
About The Position
The Good Hands Repair Network - Auto Damage Consultant independently manages complex repair issues, evaluates the quality and accuracy of claim handling and estimating work completed by the claim’s organization within GHRN. Under limited supervision, this role exercises increased judgment, autonomy, and responsibility while supporting customer experience, repair quality, and operational efficiency. This position remains primarily in the “Do” phase, with emerging behaviors aligned to the “Teach” phase. This role manages repair quality with greater complexity, serving as a liaison between shops, customers, and internal partners. The Damage Consultant identifies trends, resolves escalated issues, and contributes insights to leadership while ensuring repairs meet quality and service expectations.
Requirements
- Have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages.
- 5+ years of experience using an auto estimating program such as: CCC One and a strong damage analysis background.
- A dedicated workspace in your residence that is private and free from distractions.
- A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
- Appropriate work surface and seating.
Nice To Haves
- May be required to attend 2-week of in person training.
Responsibilities
- Completes virtual reviews of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance.
- Monitors network utilization and identifies potential need for expanded or new networks.
- Develops, manages, and audits relationships with network vendors.
- Collaborates with leadership regarding inspection or file review results.
- Serve as a liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues.
- Focuses on market driven trends including but not limited to Cycle Time, Customer Service, Reinspection results, and Pending GHRN claims.
- May have shops directly assigned and may support Catastrophe claims as business needs require.
Benefits
- Medical, dental, and vision coverage.
- Allstate pension plan and 401(k) savings plan.
- Ayco financial coaching.
- Spring Health mental and emotional wellbeing resources.
- Paid parental leave.
- Adoption reimbursement.
- Paid time off.
- Tuition reimbursement.
- Wellness incentives.
- A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse.)
- Connectivity reimbursement of $80 per month to offset some of the cost of internet.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
