Good Hands Repair Network - Repair Consultant - Remote (EST/CST)

Allstate • USA - GA (Remote), GA

5d • $60,000 - $117,700 • Remote

About The Position

The GHRN Repair Consultant guides repair process management for the Good Hands Repair Network (GHRN) and manages moderately complex repair issues within the GHRN. This individual monitors assigned work, documents claim files, and responds to shop, customer, and internal inquiries. Designated individuals may also analyze network performance and capacity to optimize the GHRN footprint. Candidates in Eastern and Central Time Zones are preferred. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience. The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator– you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver– you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages
• Prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred
• Familiarity with insurance policies, coverage, and repair processes
• Candidates in Eastern or Central Time Zone preferred
• Minimum internet bandwidth of 50 MB down / 5 MB up.
• An appropriate work surface and seating for a professional home office setup.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

• auto technical repair knowledge in a collision repair setting
• prior experience using an auto estimating program such as: CCC One
• strong auto damage analysis background (12 months preferred)
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred
• Familiarity with insurance policies, coverage, and repair processes
• Candidates in Eastern or Central Time Zone preferred

Responsibilities

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
• Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management
• Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed