Smart Hands Technician

Peraton•Ashburn, VA

4d•$66,000 - $106,000•Onsite

About The Position

We are adding a Data Center Smart Hands Technician who would be responsible for providing onsite technical support for data center operations, including hardware installation, maintenance, troubleshooting, vendor escort and asset management. This role works closely with remote engineering teams, customers, and vendors to ensure reliable operation of critical infrastructure while following established customer and facility policies and procedures.

Requirements

High School level reading, writing, and analytical skills; Minimum of 1 year
Hands-on experience installing, racking, stacking, cabling, decommissioning and replacing servers, network and storage equipment in an enterprise or government data center environment.
Knowledge of structured cabling, patch panel management, cable routing, labeling and documentation best practices.
Experience troubleshooting servers and hardware issues under the direction of remote system, storage or network administrators
Strong communication and organizational skills with ability to coordinate activities with customers, vendors, and Data Center Operations team
Required to be on site M-F 8-5 and Biweekly on-call rotation for afterhours/weekend support
Must be a US citizen
Must be able to obtain and maintain the required agency clearance

Nice To Haves

Familiarity with ticketing and asset management systems such as ServiceNow or similar IT service management platforms
Experience coordinating or supporting infrastructure projects, including hardware refreshes, migrations and deployments
Knowledge of data center standards and power infrastructure, change management processes, and industry best practices for physical infrastructure operations.

Responsibilities

Responsible for racking and stacking equipment, patch cabling, decommissioning equipment, equipment swaps and disposal activities.
Support troubleshooting hardware issues with remote admins, facilities management, site security, vendor and customer escorts, inventory management and project engagement, as required.
Will be onsite with our client in Ashburn, VA - M-F 8-5 and bi-weekly.
On-call rotation for after hours support