Inside Sales - Millwork

Fargo Glass & Paint•Fargo, ND

15d

About The Position

Fargo Glass & Paint is hiring an Inside Sales employee for millwork. The role receives, investigates, and responds to customer inquiries about shipments, products, and concerns; makes assigned outbound sales calls; and enters or uploads orders and related data into the company ERP system. The employee supports customers throughout the sales process, including walk-in customers, and helps promote product sales and service levels. This position requires a high school diploma or GED. An associate’s degree in business, sales, or a related field is preferred, along with two or more years of experience or training, or an equivalent combination of education and experience.

Requirements

High school diploma or GED.
Strong teamwork and interpersonal skills.
Strong written and oral communication skills and proven customer service ability.
Detail-oriented, with strong organizational, negotiating, and problem-solving skills.
Ability to work under minimal supervision, manage multiple tasks, and interact professionally with others.
Experience supporting and facilitating the sales process.
Proficient computer and Microsoft Office skills.

Nice To Haves

Associate’s degree in business, sales, or a related field.
Two or more years of experience or training, or an equivalent combination of education and experience.
Knowledge of the building or construction industry.

Responsibilities

Handle customer concerns professionally.
Communicate with customers about orders, returns, shipments, and products.
Call customers to advise them of shipment delays or provide information needed to process orders.
Manage and maintain open customer orders and customer profile information.
Process warranty and return claims as needed.
Initiate sales of existing and new products and additional services.
Share customer feedback with the manager.
Recommend alternative products based on cost, availability, or specifications when appropriate.
Provide additional support, such as maintaining literature and promotional materials, billing on directs, ordering displays, and potentially assisting with product procurement.
Plan and pace work to meet daily, weekly, customer, or team productivity goals, and periodically review and revise approved goals.
Use customer service to promote greater product penetration and higher service levels.
Partner with the Safety Department and Operations Leadership to promote a safe work environment and ensure safety precautions are met.
Support walk-in customers with product selection and orders.
Attend business-related functions on or off premises, including product shows, dealer or contractor meetings, association events, training sessions, and mill tours.
Maintain prompt and reliable attendance.
Perform other duties as assigned to meet business needs.

Benefits

BCBS health insurance options, including free single options.
Dental benefits.
Vision benefits.
Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care benefits, including a $1,000 HSA contribution.
Accident, critical illness, and hospital indemnity coverage.
Disability benefits.
Life insurance.
Employee Stock Ownership Program.
Employee Assistance Program.
Paid holidays.
Paid time off.