Inside Sales

CZR • Michigan City, IN

2d • Onsite

About The Position

Batteries Plus is seeking an energetic, results-driven Inside/Outside Sales Representative for its local franchise team. This primarily on-site position supports local commercial sales growth and retail storefront operations. The representative consults with walk-in commercial customers and prospects, contacts current and prospective commercial customers by phone, email, and CRM, and works to secure recurring B2B accounts. The role also assists retail customers in identifying appropriate battery and lighting solutions.

The position combines outbound prospecting and account growth with retail customer consultation, product expertise, lead and pipeline management, customer and vendor research, basic technical services, and CRM/POS recordkeeping. The representative will learn about a broad inventory of automotive and industrial batteries, LED lighting systems, and custom battery packs, and may perform battery testing, minor device repairs, and product demonstrations.

Requirements

• 1–3 years of experience in retail sales, inside sales, outbound customer service, or a combination of B2B and B2C sales.
• Excellent interpersonal and telephone communication skills.
• Confidence pitching to business owners by phone and retail consumers in person.
• Comfort learning technical product specifications, including voltage, lumens, and battery chemistry.
• Willingness to be trained on basic device and battery diagnostic tools and phone repair.
• High energy and strong organizational skills.
• Ability to switch between desk-based outbound sales and serving customers on the sales floor.
• Ability to work fully on-site at the franchise location.
• Flexible availability for standard store operating hours, including occasional weekends.

Responsibilities

• Identify and cold-call local businesses to open commercial accounts.
• Greet retail customers, diagnose battery or lighting needs, and cross-sell solutions, device repairs, and accessories.
• Develop knowledge of automotive batteries, specialty industrial batteries, LED lighting systems, and custom battery packs.
• Manage marketing leads and inbound commercial inquiries; prepare business-tier quotes and volume pricing.
• Use online research tools, including AI, to develop commercial customer profiles for sales and credit decisions.
• Research economically viable product sources for tailored commercial customer needs.
• Perform on-site services, including battery testing, minor device repairs, and product demonstrations for business clients.
• Maintain organized records of commercial prospects, follow-up schedules, and customer interactions in POS and CRM software.
• Serve customers on the sales floor while also conducting outbound sales calls.

Benefits

• Competitive base hourly wage or salary plus a performance-based bonus tied to B2B account growth.
• Comprehensive paid training in specialized battery and lighting knowledge and certified device repair.
• Employee discounts on batteries, lighting fixtures, tech accessories, and repair services.
• Opportunity to learn small business operations within an established franchise system, with potential paths to leadership or external commercial sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed