Inside Sales Window Specialist

Lansing Building Products•Nashville, TN

About The Position

The Windows and Doors Specialist is an inside sales role focused on delivering an exceptional customer experience and driving sales within the branch and over the phone. The role requires specialized product knowledge to help customers with window and door solutions, including performing takeoffs, preparing quotes, and coordinating with vendors to fulfill customer needs accurately and on time. The position reports to the Branch Operations Manager and has no direct reports.

Requirements

Experience in construction sales or residential construction/home building.
Ability to interpret blueprints and perform takeoffs accurately with minimal direction.
Proficiency with vendor-specific software for quoting and order management, or willingness to learn.
Ability to work independently and as part of a team.
Excellent customer service and communication skills, including the ability to explain technical details to customers.
Ability to prioritize tasks and work efficiently in a fast-paced sales environment.

Responsibilities

Live the company mission statement and TRUEBLUE Values.
Assist customers with product selection, orders, and special requests, aligning solutions with their project needs.
Perform accurate takeoffs to determine material needs and prepare precise estimates.
Develop and maintain relationships with window and door vendors, coordinate contract visits, and stay updated on product offerings.
Use vendor-specific software to create quotes, track orders, and provide product information.
Handle customer inquiries and complaints professionally, following up promptly and resolving issues.
Maintain a neat and orderly counter and showroom area.
Coordinate with the outside sales team to support customer needs and manage sample and literature requests.
Stay informed on industry trends, product innovations, and best practices.
Occasionally assist with warehouse tasks such as pulling orders or checking inventory to support order fulfillment.
Perform other duties as directed by the Branch Operations Manager.