Inside Sales/Telesales Representative – SMB Retail Solutions

Fifth Third Bank • Virtual - Ohio, OH

11d • $71,100 - $145,900 • Remote

About The Position

DTS Connex is seeking a motivated and customer-focused Inside Sales / Telesales Representative to support the growth of our small and mid-sized business customer base, primarily organizations with 100 locations or fewer. This role is responsible for outbound prospecting, relationship development, and sales of DTS Connex’s SaaS-based cash management and retail operations platform, along with related consumable products used in day-to-day store operations. The ideal candidate will help businesses improve operational efficiency, visibility, cash accountability, and store execution through a combination of: SaaS and managed service solutions, Cash management technologies, Operational workflows, Recurring consumable supply programs. The ideal candidate is energetic, organized, consultative in approach, and comfortable balancing high-volume outreach with solution-oriented selling.

Requirements

• Bachelor’s degree or equivalent experience required
• 3 - 5 years of inside sales, telesales, business development, or customer-facing sales experience
• Strong communication and phone-based selling skills
• Comfortable with outbound prospecting and cold calling
• Ability to build rapport quickly and maintain customer relationships
• Strong organizational and time management skills
• Experience using HubSpot or similar CRM platforms
• Proficiency in MS Office tools.

Nice To Haves

• Experience selling SaaS, recurring revenue solutions, or operational services
• Experience selling into retail, restaurant, grocery, hospitality, or franchise organizations
• Familiarity with: cash management products, retail operations, POS-related products/services, operational consumables, or multi-location retail operations
• Experience supporting field sales or enterprise sales teams

Responsibilities

• Conduct outbound calling and targeted outreach to cash-intensive businesses including: Specialty retail, Restaurants, Convenience stores, Grocery, Hospitality, Franchise organizations
• Identify and qualify new business opportunities within small and mid-market accounts
• Develop and maintain a healthy sales pipeline through proactive outreach and follow-up activity
• Schedule discovery meetings and solution discussions for senior sales executives when appropriate
• Promote and position DTS Connex solutions including: SaaS-based cash management and operational platforms, Cash visibility and reporting solutions, Smart safe and cash automation technologies, Managed operational services, Retail and POS operational workflow solutions, Store-level operational efficiency tools
• Help customers understand how DTS Connex solutions can: improve cash accountability, streamline store operations, reduce shrink and loss exposure, improve labor efficiency, and provide operational visibility across locations.
• Qualify inbound and outbound opportunities for the broader sales organization
• Independently manage smaller transactional and SMB opportunities
• Transition larger, multi-location, strategic, or technically complex opportunities to senior sales representatives
• Support senior sales staff with: account research, customer follow-up, quoting, pipeline development, and sales coordination activities
• Maintain accurate records of customer interactions and opportunities within HubSpot
• Track sales activity, pipeline status, and forecasting updates
• Collaborate with operations, customer service, and senior sales leadership to ensure smooth onboarding and customer support

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree