Telesales Representative

SCAN Health Insurance•California, MO

2d•Remote

About The Position

The Telesales Representative will assess the health plan needs of prospective members, verify Medicare/Medi-Cal eligibility, and facilitate telephonic enrollment. This role involves scheduling sales appointments and/or seminar reservations. The representative will present benefit information over the phone, mail enrollment information, and assist prospects with completing the enrollment process, ensuring adherence to all state and regulatory guidelines, including CMS programs, scripts, and department policies. The position requires meeting monthly Sales Market Quota goals and maintaining knowledge of Medicare, Medi-Cal, and SCAN benefits through required certifications and training. Additionally, the role supports Field Sales Representatives by assigning appointments and setting seminar reservations, initiating follow-up calls to prospects with permission to call, completing welcome calls, and managing work lists and customer calendar events in the CRM system. The representative will contribute to team efforts by accomplishing related results as needed.

Requirements

Valid Health Insurance License required (per CMS requirements).
2+ years of experience in telemarketing or healthcare related field.
Proven sales and customer service skills.

Responsibilities

Facilitate telephonic enrollment(s) by presenting benefit information over the phone.
Mail appropriate enrollment information to prospects and assist prospects with completing the enrollment process.
Follow all state and regulatory guidelines by adhering to programs implemented by CMS (Centers for Medicaid and Medicare Services), including approved scripts and department policies.
Adhere to required Sales Market Quota goals each month during LOCK IN and AEP.
Demonstrate and maintain knowledge of Medicare, Medi-Cal and SCAN benefits by successfully completing Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and other required department or company training modules.
Support Field Sales Representatives by assigning in-home appointments and setting reservations to seminar sales presentation meetings and/or other sales events.
Initiate follow up calls (outbound calling) on all prospect requests with PTC (permission to call) for additional SCAN information.
Complete the 30/60/90 Days Welcome Calls.
Adhere to required follow-up goals.
Qualify prospects for all SCAN products and efficiently manage the designated work lists and scheduled customer calendar events in CRM system.
Contribute to team effort by accomplishing related results as needed.

Benefits

Base Pay Range: $21.42 per hour
Work Mode: Remote
Commission eligible
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
Competitive compensation and benefits program
Excellent Retirement Savings program
A work-life balance