Inside Sales Support

Graybar • Indianapolis, IN

20d

About The Position

As a Customer Service Representative, you will serve as a key contact and liaison for customers, helping ensure their total satisfaction. You will interact with customers on an ongoing basis by entering orders, handling requests, and providing timely, professional, and courteous support. The role also involves selling Graybar goods and services during inbound calls and helping customers with product selection and application.

The schedule is Monday through Friday, 8 a.m. to 5 p.m. The expected starting pay is $22.00 per hour, depending on experience. Graybar says most regular, full-time employees may be eligible for a range of benefits, with eligibility varying by location and role.

Requirements

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• High school education.

Nice To Haves

• Some retail or counter sales experience.
• A two-year or four-year degree.

Responsibilities

• Ensure every customer experience is top-notch in quality.
• Handle incoming and outgoing customer calls and written correspondence professionally and promptly, and follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support with product selection and application.
• Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage for the employee and options for family coverage.
• Flexible Spending Accounts.
• Disability benefits at no cost to the employee.
• Profit Sharing Plans.
• 401(k) Savings Plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid Wellness Day.
• Community Time Off for volunteering.
• Predictable work schedules; no weekends or nights for most roles.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED