Inside Sales Support Rep

Curry Supply Company•Altoona, PA

14h•$19 - $25

About The Position

The Sales Support Representative supports administrative and sales functions, including day-to-day sales team operations, customer communications, quote generation, order processing, and outbound efforts to develop new business. The role requires a detail-oriented, organized, and proactive person with strong interpersonal skills and a customer-first mindset. The representative engages prospective and existing customers, prepares sales and order documentation, supports payments and deliveries, tracks inventory and production updates, and coordinates with vendors, finance companies, insurance agents, and internal operations and logistics teams. The role also involves tracking customer interactions in CRM software, resolving customer issues, supporting sales targets, and adhering to internal policies, safety standards, and risk-management practices. Standard business hours apply.

Requirements

Proven inside sales or customer service experience, ideally in equipment manufacturing or a related technical industry.
Strong communication, negotiation, and relationship-building skills.
Ability to drive direct sales through outbound calling, lead qualification, and closing techniques.
Proficiency in CRM systems and Microsoft Office Suite, including Excel, Outlook, and Word.
Strong organizational, multitasking, and prioritization skills.
Goal-oriented and self-motivated, with a track record of achieving or exceeding sales goals.
Ability to collaborate effectively across departments in a fast-paced environment.

Nice To Haves

Familiarity with equipment manufacturing products and terminology.

Responsibilities

Make outbound sales calls to prospective customers to generate new business and identify sales opportunities.
Respond to inbound inquiries and provide accurate product information, including features, benefits, and pricing.
Engage with leads, close deals, and convert prospects into sales.
Prepare and email invoices, arrange payments and deliveries, and complete related documentation.
Generate accurate quotes and follow up on customer requests to ensure satisfaction.
Register and license purchased and sold units, and manage warranty registrations.
Track truck body and chassis inventory; set up and manage purchase orders.
Request vendor invoices and assist with accounts payable as needed.
Submit invoices for sales commissions.
Work with finance companies to collect customer payments.
Coordinate Certificates of Insurance with insurance agents.
Arrange shipments using FedEx, UPS, Freight Quotes, or other carriers.
Maintain daily production updates for each job.
Collaborate with operations and logistics teams to ensure timely and accurate deliveries.
Work with the sales team to meet or exceed sales targets and performance metrics.
Track customer interactions and manage sales activity using CRM software.
Address and resolve customer issues related to products, pricing, and delivery timelines.
Stay informed about industry trends, product updates, and competitor activity to position Curry Supply’s products effectively.
Support adherence to internal policies, safety standards, and risk-management practices.
Perform other duties as assigned by the Director of Marketing or department leadership.