Inside Sales Support - Customer Experience Rep

Crown Equipment Corporation•Sharonville, OH

88d

About The Position

Crown Equipment Corporation is hiring an Inside Sales Support - Customer Experience Rep to respond to sales inquiries and support sales activity. The role provides customers with information by phone, email, or mail; qualifies inquiries and routes them to the appropriate sales representative or department; and follows up on leads while documenting outcomes. The employee may work within various branch departments as needed and participate in local, field, and occasional training at the New Bremen corporate headquarters. Crown Equipment Corporation is a lift truck manufacturer with more than 15 manufacturing facilities and more than 500 retail locations in over 80 countries. The company’s sales and service network supports customers with material handling equipment, fleet management solutions, warehouse products, and support services. Employment is limited to individuals legally authorized to work in the United States; visa sponsorship is not provided. Completion of a background check, drug screen, and physical is required.

Requirements

High school diploma or equivalent.
Strong communication, organizational, and time-management skills.
Strong problem-solving capabilities, a strong sense of responsibility and self-motivation, and the ability to work in a team environment.
Proficiency in Microsoft Office.
Valid driver's license and good driving record.
Ability to safely operate lift trucks.
Completion of a background check, drug screen, and physical.
Must be legally authorized to work in the United States; sponsorship is not provided.

Responsibilities

Answer incoming telephone calls about sales inquiries.
Provide information by phone, email, or mail.
Pre-qualify customer inquiries and share call information with the appropriate salesperson or department.
Make outbound telephone calls.
Log, track, and communicate sales call information.
Follow up on sales leads and record sales results.
Participate in training locally, in the field, and occasionally at the New Bremen corporate headquarters.
Work within various departments at the branch as needed.