Inside Sales Specialist - Industrial Supplies

EquipmentShare•Odessa, TX

4d•Onsite

About The Position

EquipmentShare is hiring an Inside Sales Specialist at its rental facility in Odessa, Texas. The role provides front-line customer service through phone, email, and customer ordering portals. Responsibilities include processing quotations and estimates, providing order-status and tracking updates, processing returns, and resolving return and credit requests. The specialist may also assist with warehouse and fulfillment duties. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. Weekend on-call work is required only in special circumstances. The position uses the company’s T3 platform and involves working in office and warehouse environments.

Requirements

Handle customer inquiries with a sense of urgency.
Be detail-oriented and accurate.
Have strong verbal and written communication skills.
Be able to multitask, prioritize, and manage time effectively.
Be dependable.
Be a self-starter.
Have problem-solving skills.

Responsibilities

Streamline order processing and manage blanket orders, quotations, and release schedules through company systems.
Review orders for availability, accuracy, and pricing discrepancies.
Inform customers of shipping dates and address potential delays professionally.
Prepare orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area.
Maintain the customer database by adding accounts and verifying existing account information.
Respond promptly and professionally to customer inquiries and complaints.
Identify opportunities to upsell or cross-sell products and services.
Serve as the primary point of contact for assigned accounts, cultivate trust, identify growth opportunities, and document best practices.
Use product knowledge to assist customers.
Collaborate with team members to meet customer needs.
Promote and uphold safety standards in office and warehouse environments.
Answer inbound calls and correspond with customers through email and ordering portals.
Process quotations and estimates, provide status and tracking updates, process returns, and resolve return and credit requests.
Assist with warehousing and fulfillment duties as needed.
Perform other duties as required.

Benefits

Monthly family dinner night, subject to restrictions.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, depending on role.
Gym membership stipend and wellness programs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.