Inside Sales Specialist - Industrial Supplies

EquipmentShare • Odessa, TX

3d • Onsite

About The Position

EquipmentShare is hiring an Inside Sales Specialist - Industrial Supplies for its rental facility in Odessa, Texas. This role provides front-line customer service through phone, email, and customer ordering portals. Responsibilities include processing quotations and estimates, providing order status and tracking updates, handling returns and credit requests, and sometimes assisting with warehouse and fulfillment duties. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. Weekend on-call work is required only in special circumstances.

The position processes and reviews orders, manages customer accounts, responds to inquiries and complaints, identifies sales opportunities, and serves as the main contact for assigned accounts. It also requires product knowledge and collaboration with colleagues to meet customer needs, while maintaining safety standards in office and warehouse environments. EquipmentShare describes itself as a people-first, technology-powered company, and highlights opportunities for career growth, leadership training, and professional development.

Requirements

• Handle customer inquiries with a sense of urgency.
• Be detail-oriented and accurate.
• Have strong verbal and written communication skills.
• Be able to multitask, prioritize, and manage time effectively.
• Be dependable.
• Be a self-starter.
• Demonstrate problem-solving ability.

Responsibilities

• Process blanket orders, quotations, and release schedules using company systems.
• Review orders for availability, accuracy, and pricing discrepancies.
• Inform customers of shipping dates and address potential delays.
• Prepare orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area.
• Maintain the customer database by adding accounts and verifying existing account information.
• Respond promptly and professionally to customer inquiries and complaints.
• Identify opportunities to upsell or cross-sell products and services.
• Serve as the primary contact for assigned accounts, building trust, identifying growth opportunities, and documenting best practices.
• Use product knowledge to assist customers.
• Collaborate with team members to meet customer needs.
• Follow and uphold safety standards in office and warehouse environments.
• Assist with warehousing and fulfillment duties when needed.
• Perform other duties as required.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous paid time off and paid holidays
• 401(k) with company match
• Tool and boot reimbursements, depending on role
• Gym membership stipend and wellness programs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Monthly family dinner night

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed