Inside Sales Specialist - Permian

NOV Inc.•Midland, TX

About The Position

The Inside Sales Specialist supports sales through customer service, quoting, new customer setup, delivery coordination, job changes, issue resolution at customer locations, communications, reporting, and billing. The role requires multitasking in a fast-paced environment, meeting strict deadlines, and maintaining attention to detail and accuracy. It includes participation in an on-call rotation and providing customer service after hours.

Requirements

Experience in customer service and sales.
Excellent communication skills.
Ability to multitask in a fast-paced environment and meet strict deadlines.
Strong organization and time-management skills.
Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
Current knowledge of the oil and gas industry and artificial lift equipment.

Nice To Haves

Preferably 2 or more years of ESP and/or artificial lift experience.

Responsibilities

Prepare and review customer quotes.
Coordinate communication between teams to resolve issues at customer locations.
Track customer-specific requirements and pricing.
Monitor available inventory for upcoming jobs.
Track and report customer activity and revenue.
Coordinate incoming and outgoing jobs.
Generate reports and communicate verbally to schedule incoming and outgoing jobs daily.
Coordinate with customers to obtain signed invoices and/or tickets.
Review and approve customer invoices, ensuring they are accurate and approved in time for submission according to customer requirements.
Create credit memos and manage the approval process.
Track and manage disputes to help achieve DSO goals.
Train new employees on department processes and work instructions.
Comply with NOV Company and HSE policies and procedures.
Perform other work-related tasks and duties assigned by the business unit.