Inside Sales Specialist

Roquette•Geneva, IL

5d•Hybrid

About The Position

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. The Inside Sales Specialist role serves as a critical partner to the sales organization by managing complex customer accounts, coordinating end-to-end order execution, and providing analytical and operational support that enhances the customer experience. The Inside Sales Specialist will collaborate closely with Sales, Supply Chain, Customer Service, and other cross-functional teams to ensure seamless order management, customer onboarding, sample fulfillment, forecasting, and reporting. This position also plays an important role in identifying process improvements, supporting commercial initiatives, and delivering actionable insights that drive business growth.

Requirements

Bachelor's degree in Business, Food Science, Chemistry, or a related field preferred.
2–5 years of experience in inside sales, sales support, customer service, order management, or a related commercial support role.
Experience managing customer accounts and complex order processes in a business-to-business (B2B) environment preferred.
Experience working within SAP or a comparable ERP system.
Experience supporting forecasting, reporting, pricing, or sales analytics is preferred.

Responsibilities

Manage complex customer accounts and oversee end-to-end order processing, including pricing, product availability, lead times, logistics, and order fulfillment.
Coordinate product sample requests and customer onboarding activities to ensure a positive customer experience and timely execution.
Resolve moderately complex customer issues related to orders, inventory shortages, delivery delays, pricing, and product quality by partnering with internal stakeholders.
Proactively monitor order status, inventory levels, and backorders while communicating potential supply constraints and recommending solutions.
Support Account Managers by identifying cross-selling and upselling opportunities and preparing customer quotes, proposals, pricing analyses, and commercial documentation.
Conduct targeted customer outreach to support new business development initiatives and strengthen customer relationships using CRM tools.
Collaborate with Sales and Supply Chain teams to support demand forecasting, analyze order trends, and identify potential business risks or opportunities.
Develop and maintain dashboards, reports, KPIs, and sales metrics that provide actionable insights to sales leadership.
Drive continuous improvement initiatives by identifying operational inefficiencies and recommending enhancements to business processes, SAP utilization, and reporting capabilities.
Partner cross-functionally with Commercial, Supply Chain, Customer Service, Finance, and other teams to ensure exceptional customer service and operational excellence.