Inside Sales Specialist
About The Position
As part of our Inside Sales team, you’ll play a critical role in driving revenue by closing opportunities that others leave behind. This is not a traditional support role—you’ll own the follow-up, re-engage customers who didn’t initially purchase, and work to convert opportunities into closed deals. At Express Flooring, speed and execution matter. You’ll partner closely with our Design Consultants in the field, providing real-time support while also taking the lead on rehashing unsold opportunities, saving cancellations, and keeping deals moving forward. If you’re motivated by results, confident on the phone, and know how to turn “no” into “yes,” this role is for you.
Requirements
- Bachelor’s degree or equivalent professional experience
- Inside sales experience preferred (home improvement, in-home sales, or similar industries a plus)
- Proven ability to apply sales techniques, closing skills, and sales processes
- Strong closing skills and ability to confidently handle objections
- Excellent phone presence and communication skills
- Competitive, results-driven mindset with a sense of urgency
- Ability to manage multiple deals and priorities at once
- Strong organization, follow-up, and attention to detail
- Sound judgment, professionalism, and strong work ethic
- Team-oriented with the ability to support and influence others
- Comfortable using technology and learning new systems quickly
Nice To Haves
- Inside sales experience preferred (home improvement, in-home sales, or similar industries a plus)
Responsibilities
- Handle rehash opportunities with customers who didn’t purchase during their initial appointment
- Support customer retention efforts, including working with customers considering cancellation
- Follow up on projects pending missing or incomplete information to move deals forward
- Answer inbound calls from the Design Consultants related to technical questions, sales support, and product availability
- Complete contracts and change orders accurately and efficiently
- Partner with Sales Managers to provide feedback and identify coaching opportunities for Design Consultants
- Coordinate reselection appointments to maintain deal momentum
- Drive Inside Sales performance and consistently hit revenue targets
- Support markets during Sales Manager PTO
- Perform additional duties as assigned by leadership
Benefits
- Comprehensive medical, dental, and vision plan options
- Free virtual healthcare for employees and family members
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- Free Bereavement and Life Planning Support for employees and family members
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
