Inside Sales Specialist

CFO Trane U.S. -CFO•Raleigh, NC

3d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. This position includes sales support from the time of inquiry to delivery, which requires equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. Inside sales specifically focuses on cold-calling, inactive accounts, lower volume purchasers, and providing quotes to all customers. As you become more experienced, you can support the outside sales force with lead generation, market intelligence, and contact with current customers. The most experienced inside sales specialists may be assigned to special projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Requirements

Customer service and inside sales experience preferred.
Ability to understand the need, solve problems, and respond in an efficient manner
Strong organizational, time management, communication and multi-tasking skills.
A strong knowledge and comfort level with computers.
HVAC experience preferred but not required.
Associates or Bachelor's degree preferred but not required.

Responsibilities

Act as a key contact to customers to provide information on complete sales cycle from quote through delivery.
Contact current and potential customers to generate sales.
Develop, sell, and convert accounts to recurring revenue service contracts.
Ensure that all paperwork, purchase orders, rental agreements, reports etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
Handle inventory to stocking levels.
Ensure the order process is complete and error-free.
Mentor peers and share standard methodologies with those less experienced as needed.