Inside Sales Specialist

Smiths Group•Baton Rouge, LA

13h•Remote

About The Position

The Inside Sales Analyst is responsible for driving consistency, efficiency, and excellence across Inside Sales and Customer Service functions by defining, documenting, and standardizing inbound workflows. This role leads the development and implementation of work instructions and training programs to ensure aligned and scalable operations. Acting as a subject matter expert, the position leverages deep knowledge of John Crane’s products, systems, and customer base to optimize processes, enhance customer experience, and support organizational growth.

Requirements

High school diploma or equivalent required.
Associates degree or 10 years relevant experience.
Minimum 5 years of customer service experience.
Effective interpersonal and communication skills both verbal and written.
Multi-channel communication: experience in communicating with customers through various channels such as team, phone and email.
Self-starter and highly motivated to achieve results with minimal direct supervision.
Computer literate with good working knowledge of MS Office suite and ERP systems.
Ability to work effectively in a team-oriented environment.

Nice To Haves

Experience working with a diverse group and a global company is a plus.

Responsibilities

Develop long-term working relationships within and outside of the company to successfully be an extension of the external sales team.
Good stakeholder management skills will be required as the role will require close working with other departments.
Define and document inbound workflows for Inside Sales and Customer Service teams to enhance consistency and drive operational efficiency.
Create clear and detailed work instructions to guide daily operational activities.
Design and maintain training materials to support team development and knowledge transfer.
Lead the onboarding and training of new personnel, ensuring readiness and alignment with established processes.
Continuously review and refine processes to improve accuracy, productivity, and customer experience.
Collaborate with cross-functional teams to ensure alignment and adoption of standardized procedures
Act as a subject matter expert (SME) for internal processes, tools, and systems.
Build and maintain strong relationships with customers to enhance customer experience.