Inside Sales / Service Writer - Guntersville, AL

Wilks Tire Management • Guntersville, AL

1d • Onsite

About The Position

The Inside Sales / Service Writer, also described as a Customer Counter Advisor, works in a Wilk's Auto Service center. The role involves connecting with guests, delivering outstanding service, and learning about quality, sales, and profitability in a team environment. Spanish-English bilingual ability is a must.

The position handles guest interactions from the initial visit through completed service, supports tire and service sales, explains products and promotions, and makes recommendations based on manufacturer recommendations. It also involves maintaining a clean, safe work and guest area and performing manual tasks such as light lifting, standing, bending, and squatting.

Requirements

• Spanish-English bilingual ability is a must.
• Prior guest service experience.
• Valid driver's license.
• Must be at least 18 years of age.
• Must be legally authorized to work in the U.S. without company sponsorship now or in the future.
• Strong work ethic and ability to work independently to produce results with limited influence from others.
• Diligence in completing tasks and personal characteristics including responsibility, dependability, conscientiousness, communication, and teamwork.
• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Ability to read, understand, and follow procedures and guidelines.
• Commitment to following established safety policies and procedures.

Nice To Haves

• High school diploma or GED.
• Previous automotive guest service experience.
• Previous tire or parts sales experience.

Responsibilities

• Help drive and reach sales goals through guest interactions, including tire and service sales.
• Build guest relationships and ensure guest satisfaction by understanding their needs.
• Understand and describe warranties, advertising, and promotions for products and services.
• Manage guest interactions from initial experience through completed service, including check-in, appointment scheduling, estimating time requirements, and check-out.
• Make recommendations to guests based on manufacturer recommendations.
• Promote self-development by using company-provided training tools.
• Maintain a clean and safe work and guest area.
• Perform manual tasks for extended periods, which may include light lifting of consumer tires and wheels, standing, bending, and squatting.
• Follow established safety policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed