Inside Sales & Service Representative/Representante de ventas y servicio interno

Hajoca Corporation•Houston, TX

3d•Onsite

About The Position

Moore Supply Company, a Hajoca Corporation trade name, is hiring an Inside Sales & Service Representative at its Houston, Texas location. The role primarily serves customers by telephone, providing the customer service needed to generate and close sales, meet or exceed sales and gross-profit targets, and increase the Profit Center’s profitability. The representative works safely, effectively, and accurately in accordance with company policies and procedures, and contributes to the Profit Center team. The position requires one year of customer service or inside sales experience; contractor sales experience is preferred. Knowledge of products sold at the Profit Center is also preferred. Hajoca describes a decentralized business structure in which each Profit Center is operated by a Profit Center Manager. Compensation includes a competitive starting wage and an annual profit-sharing opportunity. Benefits vary by eligibility and may differ for team members covered by collective bargaining agreements or employed through an internship program. Employment is contingent on pre-employment drug screening and successful completion of a criminal background investigation, consistent with applicable law.

Requirements

One year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for email communication, weekly sales plans, call reports, customer contact files, and customer data analysis.
Provide outstanding customer service and demonstrate strong telephone and verbal communication and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build trusting relationships with customers and vendors through open, interactive communication.
Ask probing questions to understand customer needs, overcome objections with profitable solutions, explain value-added services, request orders, and close sales.
Build positive working relationships and inspire teamwork with coworkers.
Learn and use computer systems for order processing.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Add, subtract, multiply, and divide whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up orders at the Profit Center.
Grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, address pricing deductions and material returns in a timely manner and according to company policy, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Inform the Profit Center Manager and Credit Manager of changes in a customer’s business that might pose a credit risk.
Complete assigned required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Competitive starting wage.
Annual profit-sharing opportunity.
Medical, dental, vision, and prescription coverage for eligible full-time team members working 30 or more hours per week.
Accident, hospital indemnity, and critical care coverage for eligible full-time team members working 30 or more hours per week.
Life insurance and long-term disability coverage for eligible full-time team members working 30 or more hours per week.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for eligible full-time team members working 30 or more hours per week.
Paid vacation, holidays, and sick time; sick time is also offered to part-time team members where required by state law.
Paid pregnancy and parental leave for eligible full-time team members working 30 or more hours per week.
Paid day of community service for eligible full-time team members working 30 or more hours per week.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.